Stacy Davis
Charlotte,NC
Summary
Dynamic leader with proven expertise in sales coaching and customer relationship building honed at Journalbooks. Spearheaded a team to exceed sales goals through innovative strategies, enhancing revenue and fostering a collaborative culture. Skilled in CRM, adept at driving team performance and resolving complex customer issues, ensuring loyalty and repeat business. Knowledgeable manager with proven history of leading successful sales teams and driving revenue growth. Managed and mentored team of inside sales representatives, fostering collaborative and results-driven environment. Demonstrated expertise in sales strategy and customer relationship management.
Overview
19
19
years of professional experience
Work History
Inside Sales Supervisor
Journalbooks
01.2021 - Current
- Managed a team of 4-5 inside sales representatives, ensuring consistent achievement of sales goals.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Maximized revenue potential by suggesting products to meet and exceed distributor requests, and developed ideals for virtual images.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
Inside Sales Associate
Journalbooks
05.2007 - 01.2021
- Staying updated on company products, procedures, and innovative methods for imprinting to use to advise client's on the product line.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Created order quotes, requested virtuals, supplied freight quotes and sent samples for potential orders.
- Attended several trade shows, industry sponsored events, and distributor requested visits to present Journalbooks, the company and product line
- Brought in the most billed sales many months/years in the department
Customer Service Representative
Journalbooks
10.2005 - 05.2007
- Responsible for entering new orders, making sure the final product matched the distributor requests, and setup shipping to end location meeting any in-hands dates if given
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Some College (No Degree) - Political Science
Lincoln University
Lincoln University, PABachelor of Science - Business Administration
University of Cincinnati
Cincinnati, OH06-2005
High School Diploma -
Cardinal Mooney High School
Youngstown, OH06-1986
Skills
- Customer relationship building
- Deal closing
- Motivational skills
- Leadership development
- CRM proficiency
- Sales coaching
- Teamwork and collaboration
Timeline
Inside Sales Supervisor
Journalbooks
01.2021 - Current
Inside Sales Associate
Journalbooks
05.2007 - 01.2021
Customer Service Representative
Journalbooks
10.2005 - 05.2007
Some College (No Degree) - Political Science
Lincoln University
Bachelor of Science - Business Administration
University of Cincinnati
High School Diploma -
Cardinal Mooney High School
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