Prepare and served craft cocktails and espresso beverages while balancing bartending and serving responsibilities in a high-volume hospitality environment.
Deliver attentive, personalized service to build strong relationships with guests and foster an energetic, welcoming atmosphere.
Manage multiple orders and guest requests during busy service, ensuring accuracy, consistency, and attention to detail.
Prepare espresso beverages and execute latte art to a high standard.
Maintain a clean, organized, and polished bar and service area throughout the service.
Address guest inquiries and complaints efficiently and professionally, enhancing overall customer satisfaction.
Bartender / Barista / Cashier
Pennyroyal Cafe & Provisions
Saugatuck, MI
05.2025 - 04.2026
Provided outstanding customer service to enhance guest satisfaction at the venue.
Processed cash transactions and payments efficiently using POS systems at the bar counter.
Crafted syrups, tea concentrates, and sauces from scratch to enhance beverage quality and flavor.
Managed inventory levels, ensuring timely restocking of supplies to maintain service efficiency.
Collaborated with kitchen staff to design seasonal drink menus that complemented food selections.
Barista / Food Service Associate
Kletz Market
Holland, MI
09.2021 - 05.2025
Prepared high-quality beverages while providing friendly, efficient customer service in a fast-paced environment.
Coordinated with team members to ensure prompt service during peak hours, improving customer satisfaction.
Processed cash and credit transactions accurately, fostering customer trust and satisfaction.
Upheld food safety and sanitation standards by maintaining a clean and organized workspace, contributing to a safe dining environment.
Education
B.A. - Kinesiology
Hope College
Holland, MI
12-2025
Certification
BASSET
CPR / First Aid — American Red Cross
Waterfront Lifeguard / Open Water Search & Rescue — American Red Cross
Server/ Banquet Server/ Bartender/Barista at Hotel Metro Autograph Collection-Oggie'sServer/ Banquet Server/ Bartender/Barista at Hotel Metro Autograph Collection-Oggie's