Stacy Dinneen
Lauderdale,MS
Summary
Customer-oriented Store Manager offering nearly twenty years of experience in retail operations, sales and service, team leadership, and strong merchandising experience.Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates. Friendly and positive individual with excellent motivational skills and attention to detail.
Overview
10
10
years of professional experience
Work History
District Manager
Dollar General
Meridian, MS
03.2024 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Supervised 21 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Store Manager
Dollar General
Marion, Ms
04.2017 - 02.2024
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Formed and sustained strategic relationships with clients.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Assistant Manager
Mackersie Meat market
Barryton, MI
04.2014 - 08.2017
- Established processes for monitoring customer satisfaction levels.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Some College (No Degree) - Nursing
Meridian Community College
Meridian, MSHigh School Diploma -
Barryton Community Christian School
05-1989
Skills
- Shift Scheduling
- Payroll Management
- Retail Inventory Management
- Employee Training
- Loss Prevention
- Team Development
- Partnership Building
- Customer Service Management
- Talent Recruitment
- Flexible Schedule
- Problem-Solving
- Customer Service
- Employee Supervision and Motivation
- Friendly and Positive
- Customer Relations
- Team Building and Leadership
- Merchandise presentation
- Retail display setup
- Stock replenishment
- Seasonal Planning
- Stock management
Timeline
District Manager
Dollar General
03.2024 - Current
Store Manager
Dollar General
04.2017 - 02.2024
Assistant Manager
Mackersie Meat market
04.2014 - 08.2017
Some College (No Degree) - Nursing
Meridian Community College
High School Diploma -
Barryton Community Christian School