Stacy Duenas
Phoenix,Arizona
Summary
Dynamic professional committed to innovation and collaboration, seeking a growth-oriented company that values creativity and teamwork. Equipped with exceptional problem-solving abilities and outstanding communication skills, ready to drive team success and deliver impactful results while embracing new challenges. Demonstrates a proven ability to adapt quickly to new environments, contributing positively to organizational objectives with enthusiasm and a proactive approach. Eager to leverage and expand expertise in a setting that fosters continuous learning and professional development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Central Phoenix OBGYN
02.2020 - 05.2020
- Duties include rooming patients, taking vitals, setting up trays, specimen collection, cleaning exam rooms, and cleaning instruments at the end of each day.
Sales/Account Manager
Commercial Service Solutions
09.2006 - 08.2018
- On call for twenty–four hours as a vendor for commercial floor cleaning, maintained correspondence with clients via phone/email, including daily follow-up calls while maintaining account volume. Visit customers inspecting completed work for client satisfaction. Trained new sales/customer service employee and consistently met or exceeded sales expectation goals.
Member of Local Chapter
IFMA
09.2006 - 08.2018
- Represented Commercial Service Solutions to help increase visibility of the company by networking through events, being a member on the board as the Chair of the Sponsorship committee. Through my dedication as a Sponsorship Chair, I increased sponsorship sales within my first year and continued to do so throughout my time as the chair.
Case Submissions
Arizona Benefit Plans
09.2002 - 09.2006
- Participated in the underwriting process, providing proposals for health insurance, while also training new employees how to propose estimates. Worked with insurance agents at healthcare companies ensuring accuracy for submission of necessary application information to establish new health care plans. Provided customer service with customer administration/claim issues.
Customer Service Representative
Cigna Healthcare
01.2001 - 01.2002
- Handled inbound calls assisting members with inquiries regarding healthcare benefits.
Education
Medical Assistant Certificate -
Pima Medical Institute
Phoenix, AZ01.2020
Real Estate School & Global Business
Glendale Community College
Glendale, AZ01.2007
High School Diploma - undefined
Centennial High School
Peoria, AZ01.1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Client relationship building
- Deadline management
- Data entry proficiency
- Document preparation
- Client communication
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Office administration
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Assisted management with the training of 6 new staff members.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Earned "IFMA Associate of the Year" in 2103 and 2016.
- Recognized by customers and Sales/Customer Service for expedient and effective service.
Certification
- CMA - Certified Medical Assistant
- Licensed Real Estate Agent 2007-2023
Timeline
Medical Assistant
Central Phoenix OBGYN
02.2020 - 05.2020
Sales/Account Manager
Commercial Service Solutions
09.2006 - 08.2018
Member of Local Chapter
IFMA
09.2006 - 08.2018
Case Submissions
Arizona Benefit Plans
09.2002 - 09.2006
Customer Service Representative
Cigna Healthcare
01.2001 - 01.2002
Real Estate School & Global Business
Glendale Community College
High School Diploma - undefined
Centennial High School
Medical Assistant Certificate -
Pima Medical Institute