Stacy Ellison
High Point,North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica/Verizon
09.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined Work From Home
- processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with billing and device troubleshooting.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Grocery Shopper
Harris Teeter Grocery
04.2019 - 09.2019
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
Customer Service Cashier/Overnight Stocker
Walmart
06.2013 - 04.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06.1990
Skills
- Work From Home
- Account Updating
- Credit Adjustments
- Call Management
- Office Equipment Proficiency
- Product Knowledge
- Complaint Resolution
- Data Collection
Timeline
Customer Service Representative
Alorica/Verizon
09.2019 - Current
Grocery Shopper
Harris Teeter Grocery
04.2019 - 09.2019
Customer Service Cashier/Overnight Stocker
Walmart
06.2013 - 04.2019
High School Diploma -
Lucy Ragsdale High School
Similar Profiles
DENITA GHOLSTONDENITA GHOLSTON
Customer Service Representative at Verizon Wireless (Alorica)Customer Service Representative at Verizon Wireless (Alorica)
Tameka KingTameka King
Customer Care Representative at Alorica / Verizon WirelessCustomer Care Representative at Alorica / Verizon Wireless
Rhonda TheasRhonda Theas
Tier 2 Technical Support Specialist at Alorica- VerizonTier 2 Technical Support Specialist at Alorica- Verizon