Stacy Fandrich

• Managed client accounts, ensuring timely and accurate communication.
• Managed customer accounts and monitored payment schedules effectively.
• Developed strong relationships with clients to enhance satisfaction and retention.
• Assisted clients with payment plans and financial arrangements promptly.
• Communicated with customers to resolve disputes and maintain relationships.
• Reviewed account histories to identify delinquent accounts for collection efforts.
• Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
• Developed relationships with customers to encourage resolution of overdue accounts.

• Assessed caller benefits to identify service needs and resolve concerns effectively.
• Provided exceptional customer service to ensure repeat business.
• Provided customer service at the front desk.

• Sole proprietor of a successful of a pet boarding kennel and grooming shop.
• Ensured pets received proper health care and supervision during their stay, including twenty-four-hour care, feeding, and monitoring.
• Responsibilities include day to day operations of the business.
• Conducted all incoming and outgoing calls, scheduled appointments, processed accounts receivable, and maintained property and buildings.

Managed daily operations of pet grooming business, ensuring quality service and customer satisfaction.

Provided professional grooming to enhance pets' appearance and hygiene.

Handled incoming and outgoing calls and scheduled appointments to optimize client flow.

Performed maintenance on building and facility to create a safe and welcoming environment.