Summary
Overview
Work History
Education
Skills
Timeline
Generic

STACY FOUNTAIN

MOSS POINT

Summary

Dynamic manager with a proven track record at Lil Bits Creations, enhancing product quality and driving sales growth. Skilled in team management and problem-solving, I successfully implemented design strategies that boosted brand recognition. Adept in banking operations and customer service, I foster strong relationships to ensure client satisfaction and loyalty.

Overview

26
26
years of professional experience

Work History

Manager

Lil Bits Creations
Moss Point
01.2023 - Current
  • Oversee design of apparel and accessories, enhancing product quality and customer satisfaction.
  • Manage team to ensure timely project delivery, fostering collaborative environment.
  • Implement design strategies that increased sales and brand recognition.
  • Coordinate with suppliers to optimize production efficiency and reduce costs.
  • Analyze market trends to inform design decisions, driving business growth.

Retail Banker II

M&M Bank
Moss Point
01.2022 - 03.2023
  • Managed client accounts, enhancing customer satisfaction and driving increased account retention.
  • Processed transactions efficiently, reducing wait times and improving service quality.
  • Collaborated with team to streamline operations, achieving higher productivity and accuracy.
  • Identified client needs, offering tailored financial solutions to boost client engagement.
  • Resolved customer inquiries promptly, enhancing client trust and loyalty.

Front Line Staff Supervisor

Navigator Credit Union
Moss Point
11.2010 - 03.2021
  • Led teller team to ensure efficient daily operations, enhancing customer satisfaction.
  • Resolved member account issues, improving service reliability and trust.
  • Managed ATM and cash vault operations, ensuring accurate and timely servicing.
  • Facilitated new product and loan interest, boosting branch engagement.
  • Served as acting branch manager, maintaining operational continuity.
  • Analyzed member account issues to implement effective solutions, reducing resolution times and boosting overall member trust.
  • Led branch operations, ensuring seamless daily functions and compliance.
  • Managed staff performance, resulting in improved service efficiency.
  • Handled cash vault and ATM, maintaining operational accuracy.
  • Processed credit applications, enhancing member satisfaction.
  • Conducted audits and evaluations, ensuring policy adherence.
  • Supervised branch operations, ensuring compliance with policies and achieving a seamless member experience through efficient team management.
  • Facilitated member transactions, enhancing service efficiency and satisfaction.
  • Guided members on loan options, boosting product uptake and financial literacy.
  • Balanced ATM operations, ensuring consistent cash availability.
  • Processed debit card requests, reducing wait times and improving user experience.
  • Fostered strong member relationships by providing personalized assistance, enhancing member satisfaction and loyalty.
  • Streamlined transaction processing, reducing wait times and delivering a more efficient service experience.
  • Coordinated with team members to ensure accurate ATM balancing, resulting in improved operational efficiency.
  • Welcomed guests, ensuring a friendly and efficient service environment.
  • Managed cash flow with precision, enhancing financial accuracy.
  • Verified jackpot payouts, providing prompt monetary change to guests.
  • Replenished slot machines, maintaining optimal operational status.
  • Monitored machine stack lights, ensuring timely service responses.

Branch Supervisor

Navigator Credit Union
Vancleave
06.2008 - 11.2010

Member Service Representative

Navigator Credit Union
Moss Point
01.2006 - 06.2008

Slots Floor Person

Imperial Palace Casino
Biloxi
12.1999 - 01.2006

Education

HIGH SCHOOL DIPLOMA -

Moss Point High School
Moss Point, MS
01.1988

Skills

  • Team Management
  • Customer Service
  • Banking Operations
  • Cash Management
  • Microsoft Office
  • Outlook
  • Symitar
  • Meridian Link
  • Card Wizard
  • Ascensus
  • ATM Management
  • IRA Processing
  • ACH Processing
  • Notary Public
  • Leadership Skills
  • Problem Solving
  • Regulatory Compliance

Timeline

Manager

Lil Bits Creations
01.2023 - Current

Retail Banker II

M&M Bank
01.2022 - 03.2023

Front Line Staff Supervisor

Navigator Credit Union
11.2010 - 03.2021

Branch Supervisor

Navigator Credit Union
06.2008 - 11.2010

Member Service Representative

Navigator Credit Union
01.2006 - 06.2008

Slots Floor Person

Imperial Palace Casino
12.1999 - 01.2006

HIGH SCHOOL DIPLOMA -

Moss Point High School

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