Stacy Galloway

Answer and route incoming calls on a multi-line PBX switchboard while adhering to HIPPA laws and regulations using the HMS AS400 and Cerner computer systems.

Verified caller's identity before transferring any confidential information over the phone.

Alert staff using the P.A system to call various codes, and provide other emergency information.

Assist providers, nurses and other healthcare staff with on-call lists.

Monitor emergency code alarms, making emergency announcements and routing emergency calls to the appropriate location/department.

Scanning and digitizing documents into E.H.R format using SmartFiler.

Indexed/Filed documents into charts using OnBase and EPIC systems sending appropriate documents to the Provider's in-baskets, attaching referrals and routing appropriately, proofing and committing documents to the charts.

Collaborated with multiple departments to coordinate the release of information requests from patients, other providers, legal representatives and insurance companies by faxing, routing or mailing in a timely manner and maintaining strict confidentiality while adhering to HIPPA guidelines, rules and regulations.

Maintained EPIC Care Everywhere outside events.

Managed a Jump Play facility, duties including supervising the Jump Play area, organizing birthday parties, cooking in concessions and all of the cleaning.

Balanced the cash drawer daily and reconciled discrepancies.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high quality customer service.