Stacy Ghast
buyer
Newton,IL
Summary
Dedicated professional with extensive experience in customer technical support, known for effective problem-solving and improving office workflow. Committed to enhancing customer satisfaction through proactive communication and process improvements.
Overview
42
42
years of professional experience
Work History
Customer Technical Support
Irwin
Altamont, IL
06.2021 - Current
- Provided technical support to customers, addressing concerns promptly and maintaining strong relationships with clientele.
- Leveraged expertise to provide technical support to customers, addressing inquiries related to bearing performance and maintenance best practices.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
Customer Service Supervisor
Irwin
Altamont, IL
03.2019 - 06.2021
- Implemented process improvements, reducing response times and increasing customer satisfaction ratings.
- Supervised daily operations, ensuring exceptional customer service standards and team performance.
- Developed training programs, enhancing staff skills and improving service efficiency.
- Analyzed customer feedback, identifying trends to refine service strategies and address concerns proactively.
Purchasing Agent
Irwin
Altamont, IL
02.1998 - 02.2019
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Collaborated with cross-functional teams to streamline procurement processes and improve efficiency.
- Conducted market research to identify potential suppliers and assess industry trends.
- Developed vendor relationships to enhance supply chain reliability and performance.
- Analyzed purchasing data to inform strategic decision-making and cost-saving initiatives.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Improved supplier relationships through regular communication and proactive problem solving.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
- Improved vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.
MRO Buyer
Fedders North America
Effingham, IL
06.1985 - 01.1998
- Managed procurement processes for maintenance, repair, and operations (MRO) supplies to ensure operational efficiency.
- Developed and maintained strong relationships with suppliers to negotiate favorable terms and pricing.
- Analyzed inventory levels and trends to optimize stock management and reduce excess spending.
- Collaborated with cross-functional teams to streamline purchasing processes and improve overall workflow efficiency.
- Conducted thorough market research to identify the best vendors and most competitive prices for MRO items.
- Developed strong relationships with suppliers, ensuring timely delivery of high-quality products.
- Analyzed spend data to identify opportunities for cost savings in the MRO category.
- Collaborated with internal stakeholders to understand their requirements and ensure adequate supply of MRO materials.
- Negotiated favorable contract terms for MRO supplies, resulting in significant cost reductions.
Official Court Reporter
Macon County Courthouse
Decatur, IL
06.1984 - 05.1985
- Produced accurate verbatim transcripts of court proceedings using specialized stenographic equipment.
- Collaborated with judges and attorneys to clarify testimony and ensure precise documentation.
- Ensured timely delivery of transcripts to legal professionals and court officials for case preparation.
- Maintained an organized record-keeping system for all documented proceedings and transcripts.
Education
Associate of Applied Science - Court Reporting
Sparks Business College
Shelbyville, IL05-1983
Associate of Applied Science - General Business
Olney Central College
Olney, IL05-1984
Skills
- Communication effectiveness
- Negotiation
- Customer issue resolution
- Risk Management
- Problem Solving
- Cost Reduction
- Vendor Evaluation & Management
- Decision Making
Timeline
Customer Technical Support
Irwin
06.2021 - Current
Customer Service Supervisor
Irwin
03.2019 - 06.2021
Purchasing Agent
Irwin
02.1998 - 02.2019
MRO Buyer
Fedders North America
06.1985 - 01.1998
Official Court Reporter
Macon County Courthouse
06.1984 - 05.1985
Associate of Applied Science - General Business
Olney Central College
Associate of Applied Science - Court Reporting
Sparks Business College