Stacy Gold
Fountain Valley,CA
Summary
Dedicated Front End Receptionist/Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Hoag Hospital Newport Beach
Newport Beach, CA
09.2024 - Current
- Coordinated membership onboarding processes, ensuring timely and efficient integration of new members.
- Managed communication channels for member inquiries, providing accurate information and support.
- Actively engaged clients upon entrance with pleasant greeting.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and scheduling appointments efficiently.
Concierge Administrative Assistant
Newport Bech Medical Associates
Newport Beach, CA
12.2022 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front Desk Receptionist
West Dematology
Newport Beach, CA
08.2019 - 11.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. including scheduling in office visits with lunch and learns.
- Upsold patients creating extra revenue by recommending appropriate regimen with current skin care and multi-product line.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patients/clients, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Cosmetologist
Owner Operator Independent
Huntington Beach, CA
07.1987 - Current
- Built a book of Business by educating clients about products and self-maintenance for healthy hair based on needs and preferences.
- Created memorable customer experiences by educating clients on proper skin care techniques and ideal products suitable to their needs.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Booked appointments, answered phones, greeted clients, handled payments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Used social media platforms to promote salon and services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Certificate of Medical Terminolgy - Medical Terminology
Huntington Beach Adult School
Huntington Beach, CA06-2019
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-1987
Licensed Cosmetologist - Cosmetology
Richards Beauty College
Costa Mesa06-1987
Skills
- Epic Proficient
- Skilled at Making Appointments and Scheduling Follow ups
- Professional and Customer Centric Telephone Skills
- Proficient in Medical Eligibility and Benefits
- Front Desk Operations
- Data Entry and Database Software
- Positive Attitude and Energetic
- Fee Collection
- Maintaining Patient Records
- Posting Charges
Accomplishments
- Achieved my MA certificate in dermatology by completing DermTech with accuracy and efficiency.
Certification
- Licensed Cosmetologist - 33 years
- Certified MA - 2 years
Timeline
Membership Coordinator
Hoag Hospital Newport Beach
09.2024 - Current
Concierge Administrative Assistant
Newport Bech Medical Associates
12.2022 - 09.2024
Front Desk Receptionist
West Dematology
08.2019 - 11.2022
Cosmetologist
Owner Operator Independent
07.1987 - Current
Certificate of Medical Terminolgy - Medical Terminology
Huntington Beach Adult School
High School Diploma -
Fountain Valley High School
Licensed Cosmetologist - Cosmetology
Richards Beauty College