Summary
Overview
Work History
Education
Skills
Previous employmet
Timeline
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Michelle Grenier

Boonville,NY

Summary

Enthusiastic Medical Office Coordinator with a proven track record at MVHS, excelling in patient scheduling and delivering exceptional customer service. Skilled in HIPAA compliance and adept at enhancing office efficiency and patient satisfaction. Achieved significant improvements in referral processing times and radiology authorization management, demonstrating outstanding organizational and communication skills.

Overview

6
6
years of professional experience

Work History

Medical Office Coordinator

MVHS
12.2018 - Current
  • Provide exceptional customer service to patients, addressing concerns promptly and professionally.
  • Ensure referrals are sent off in a timely matter, usually within 1-3 days.
  • Manage all radiology prior authorizations.
  • Run schedules daily and address any potential issues during huddle with both providers.
  • Review and send medical records to other physicians upon request.
  • Scan all documents into patient charts and route them to providers.
  • Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintain monthly loop reports, huddle meetings and provider desktop for lab and rads.
  • Responsible for all deposits for office.
  • Manage all pre op appointments. This includes obtaining forms, scheduling, and providing office notes to surgeons office prior to surgery.
  • Inform patients when an appointment from a referral is scheduled. Also, contact them when they are overdue for radiology or lab work.

Education

Maine Endewll High School
Endwell, NY
06-1985

Skills

  • HIPAA compliance
  • Patient scheduling
  • Insurance verification
  • Epic proficient
  • Detail oriented
  • Excellent organizational skills
  • Excellent communicator
  • Problem-solving
  • Electronic health records
  • Follow-up skills
  • Appointment coordination

Previous employmet

2012-2018

Secretary at STEMC (MVHS) Sleep Disorder Center in Utica, NY.

Duties:

Scheduling sleep studies

Registering patients

Obtaining authorizations for the studies

Rooming patients including taking vitals and entering them along with medications into the chart.

Confirming appointments for studies.


2005-2012

Medical Assistant at Ogdensburg Family Practice in Ogdensburg, NY.

Duties:

Registration

Referrals

Rooming patients with vitals, entering medications into chart

Assisted providers with ear flushes, pap smear, A1C, INR and EKG testing

Sending medications to pharmacies

Medication and radiology authorizations

Worked directly with the manager to oversee office policy and procedures




Timeline

Medical Office Coordinator

MVHS
12.2018 - Current

Maine Endewll High School

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Michelle Grenier