Stacy Graves
North Salem,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to bring several years of relevant work experience to your team.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Aspire Indiana
06.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and policies.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and validated patient demographics and insurance information.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Patient Service Rep
Community Health Network
02.2024 - 06.2024
- Check-In/Out patients, answer telephones, scheduling, data entry, patient demographics, insurance verification, collect copayments, enter and schedule incoming referrals, other office duties
- Epic Hyperspace
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Unit Clinical Assistant
Hendricks Regional Health
10.2023 - 02.2024
- Take patient vital signs, EKG's, urinary catheters, blood draws, assist patient with needs, assist nurses with patient needs, clean and restock patient rooms, other misc duties
Customer Service Rep
B&R Services
06.2021 - 10.2023
- Take incoming service/dispatch orders, answer 100+ calls per day, enter service orders for dispatch, invoice customers, accounts receivable, other office duties
- Microsoft office, Quickbooks, Cro Dispatch software
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
School Bus Driver
Danville Community School Corporation
08.2005 - 05.2021
- Safely transport students to and from school
- Drive extracurricular activity students
- (Off and on Employment as a bus driver)
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Medical Assistant
IU Health Physicians
02.2018 - 07.2018
- Room patients, vital signs, EKG's, point of care labs, charting, administer injections, assist physician with minor procedures, scanning, other office duties
Patient Service Rep
Abrams Eyecare
08.2016 - 02.2018
- Check-in/out Patients, insurance verification, vision insurance authorizations, answer multi-line telephones, enter patient demographics, chart prep, collect payments, balance daily charges and payments, use of NexGen and Cerner software
Health Unit Coordinator
Franciscan Health
05.2017 - 09.2017
- Answer telephones, Data Entry, Scheduling, Vital Signs/EKG's, Medical Insurance Knowledge, Medical Records/Charting, Accounts Receivable, Medical Terminology, Anatomy, Administer Injections, Phlebotomy, Answer patient call lights, update patient admissions/discharges, update patient board, answer telephones, communicate with nursing staff, other misc duties
School Bus Driver
Edwards Bus Company/Northwest Hendricks Schools
08.2011 - 05.2015
- Safely transport students to and from school
- (Off and on employment through above time frame)
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Medical Assistant
Methodist Medical Group
10.2003 - 08.2005
- Patient Triage, multi-line telephones, patient vital signs, injections, Insurance authorizations, patient referrals, instrument sterilization, prescription refills, EKG's, Pulse ox, chart documentation, filing, assist physician as needed
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Eagle Creek Internal Medicine
08.2001 - 10.2003
- Patient Triage, multi-line telephones, patient vital signs, injections, Insurance authorizations, patient referrals, instrument sterilization, prescription refills, EKG's, Pulse ox, chart documentation, filing, assist physician as needed
Front Office
Hendricks Regional Health
09.1998 - 01.2000
- Check-In/Out patients, multi-line telephones, insurance authorizations, filing, computer data entry, scheduling
Authorization Specialist
Maxicare/Maxihealth
06.1997 - 09.1998
- Approve/Deny insurance prior authorizations and hospital stays, assist the case manager, data entry, filing, answering telephones
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Front Office
Dermatology, Inc
04.1994 - 04.1997
- Answer multi-line telephones, scheduling, check-in/out, data entry, float to satelite offices
Education
Associate of Applied Science - Medical Assisting
Kaplan College/Professional Careers Institute
Indianapolis, IN06.2001
Diploma in Medical/Dental Office Administration - Office Administration
Professional Careers Institute
Indianapolis, IN05.1994
Diploma in English, Math, History, Science, Band -
Danville Community High School
Danville, IN05.1992
Skills
- Professional Experience
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- CPR
- Data entry proficiency
- Interpreting physician orders
- Medicaid
- Phone and Email Etiquette
- Patient Scheduling
- EMR / EHR
Affiliations
- Member of American Association of Medical Assistants (AAMA)
Certification
- CMA - Certified Medical Assistant
- BLS Certified
- FEMA -Emergency Management Institute -Completion Certification
- CPI -BlueCard
Timeline
Patient Access Specialist
Aspire Indiana
06.2024 - Current
Patient Service Rep
Community Health Network
02.2024 - 06.2024
Unit Clinical Assistant
Hendricks Regional Health
10.2023 - 02.2024
Customer Service Rep
B&R Services
06.2021 - 10.2023
Medical Assistant
IU Health Physicians
02.2018 - 07.2018
Health Unit Coordinator
Franciscan Health
05.2017 - 09.2017
Patient Service Rep
Abrams Eyecare
08.2016 - 02.2018
School Bus Driver
Edwards Bus Company/Northwest Hendricks Schools
08.2011 - 05.2015
School Bus Driver
Danville Community School Corporation
08.2005 - 05.2021
Medical Assistant
Methodist Medical Group
10.2003 - 08.2005
Medical Assistant
Eagle Creek Internal Medicine
08.2001 - 10.2003
Front Office
Hendricks Regional Health
09.1998 - 01.2000
Authorization Specialist
Maxicare/Maxihealth
06.1997 - 09.1998
Front Office
Dermatology, Inc
04.1994 - 04.1997
Associate of Applied Science - Medical Assisting
Kaplan College/Professional Careers Institute
Diploma in Medical/Dental Office Administration - Office Administration
Professional Careers Institute
Diploma in English, Math, History, Science, Band -
Danville Community High School
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