Stacy Hawkins Armstrong
Westchester,IL
Summary
Meticulous business owner with 30+ years of customer contact/ customer sales. Transformed family popcorn tradition into a thriving catering business. Managing day-today operations of the store with 5 current employees in store. Created social media with a substantial amount of followers for the business. Provided apprenticeships for all local youths that have been hired throughout the time I've had a brick and mortar store.
Overview
23
23
years of professional experience
Work History
Founder
Sha-Poppin Gourmet
Westchester, IL
02.2018 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Reimbursement /Medical Referral Specialist
AIM
Westchester, IL
01.2013 - 02.2016
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Worked closely with financial counselors to guide patients on financial obligations and decision-making.
Registration Specialists
Loyola University Medical Center
Maywood, IL
10.2001 - 11.2011
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
Business Owner
- Meticulous business owner with 30+ years of customer contact/ customer sales
- Transformed family popcorn tradition into a thriving catering business
- Managing day-to-day operations of the store with 5 current employees in store
- Created social media with a substantial amount of followers for the business
- Provided apprenticeships for all local youths that have been hired throughout the time I've had a brick and mortar store.
Education
Certification - Ministry
Universal Church of God
Los Angeles, CA01-2018
Associate of Arts - Criminal Justice
Triton College
River Grove, IL05-2012
State Certificate - Nursing Assistant
Triton College
River Grove, IL05-2012
Certificate - Paralegal Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL12-1993
Criminal Justice
Chicago State University
Chicago, ILSome College (No Degree) - Business Accounting
Robert Morris University - Illinois
Chicago, ILSkills
- Customer Sales
- Appointment Scheduling
- Insurance Verification
- Database Management
- Referral Verification
- Data Entry
- Patient Scheduling
- Documentation Review
- Medical Terminology
- Medical Billing
- Organizational Structuring
- Business Development
- Revenue Generation
- Start-Up Operations
- Team Engagement
- Team Building
- Performance Assessments
- Policies and Procedures Development
- Negotiation
- Hiring and recruitment
Timeline
Founder
Sha-Poppin Gourmet
02.2018 - Current
Reimbursement /Medical Referral Specialist
AIM
01.2013 - 02.2016
Registration Specialists
Loyola University Medical Center
10.2001 - 11.2011
Business Owner
Certification - Ministry
Universal Church of God
Associate of Arts - Criminal Justice
Triton College
State Certificate - Nursing Assistant
Triton College
Certificate - Paralegal Studies
City Colleges of Chicago - Wilbur Wright College
Criminal Justice
Chicago State University
Some College (No Degree) - Business Accounting
Robert Morris University - Illinois
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