Stacy Heusman
Newport,MI
Summary
Detail-oriented administrative professional with strong skills in client communication and office administration. Experienced in managing confidential documents and coordinating schedules to support efficient operations.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Northwestern Mutual
Monroe, MI
09.2016 - 03.2017
- Supported executive team by scheduling meetings and managing calendars, streamlining communication.
- Coordinated meetings and scheduled appointments for financial advisors, enhancing workflow and client engagement.
- Facilitated effective business correspondence by providing timely information through phone calls and emails.
- Maintained accurate filing systems while preparing client documents.
- Managed confidential documents according to established protocols.
Medical Assistant
Maumee OB/GYN Associates
Maumee, Ohio
12.2007 - 05.2015
- Coordinated communication between patients, physicians, and medical staff to ensure clarity and continuity of care.
- Educated patients on medications, procedures, and physician instructions to improve adherence and enhance treatment outcomes.
- Maintained electronic health records to ensure compliance with healthcare regulations.
- Managed patient scheduling and maintained appointment calendar to optimize workflow.
- Organized patient charts before daily clinic sessions to streamline operations and reduce wait times.
- Answered phones and scheduled appointments while managing patient flow and greeting visitors professionally.
- Relayed messages from patients to physicians regarding concerns and treatment updates.
- Adhered to HIPAA regulations to safeguard confidential patient information at all times.
- Conducted training sessions for new medical assistants to ensure proper onboarding and skill development.
Medical Assistant
Total Family Health Care
Toledo, Ohio
09.2002 - 11.2007
- Administered injections, medications, and treatments according to physician orders.
- Assisted physicians by taking vital signs and patient histories prior to examinations.
- Prepared examination rooms with necessary medical supplies for patient readiness.
- Maintained cleanliness and stock levels in examination rooms to ensure optimal patient experience.
- Educated patients on health maintenance and treatment options to enhance understanding and compliance.
- Conducted basic laboratory tests such as urinalysis and blood glucose levels under supervision.
- Ensured proper cleaning of all instruments post-examination according to protocols.
- Organized patient charts prior to daily clinic sessions to facilitate efficient patient flow.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Medical Assistant Diploma - Medical Assistant
Stautzenberger College
Toledo, OH09-2002
Skills
- Schedule management
- Documentation and reporting
- Office administration
- Client communication and relations
- Email correspondence
- Customer service
- Time management and prioritization
- Attention to detail
- Inventory management
Timeline
Administrative Assistant
Northwestern Mutual
09.2016 - 03.2017
Medical Assistant
Maumee OB/GYN Associates
12.2007 - 05.2015
Medical Assistant
Total Family Health Care
09.2002 - 11.2007
Medical Assistant Diploma - Medical Assistant
Stautzenberger College