Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Director
Draco Services
07.2025 - Current
Developed and implemented individualized care plans for diverse client populations.
Monitored client progress, adjusting interventions based on evolving needs and feedback.
Advocated for clients' rights, ensuring access to necessary health and social services.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Certified Medical Coder
Virtix Health
10.2024 - 04.2025
Analyzed patient records to ensure accurate coding and compliance with healthcare regulations.
Collaborated with healthcare professionals to clarify documentation and coding queries.
Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Certified Professional Coder
Conviva Solutions
10.2021 - 10.2024
Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
Managed high-volume workloads of 30+ patients every day effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
Identified opportunities for process improvement, leading to a more efficient workflow within coding department.
Intellectual Disability Professional
Hill Country MHDD Centers
03.2013 - 07.2019
Implemented evidence-based interventions tailored to the specific needs of each individual in order to promote optimal outcomes for clients with intellectual disabilities.
Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
Assisted clients with daily living tasks, promoting self-sufficiency where possible while ensuring their safety and wellbeing.
Evaluated client progress regularly, adjusting support strategies to ensure continued success in achieving personal goals.
Education
Associate of Science - Medical Coding
Austin Community College
Austin
07-2021
Bachelor of Arts - General Studies
Texas State University
San Marcos, TX
12-2010
Skills
CPT coding knowledge
ICD-10 Proficiency
HIPAA compliance awareness
Medical Terminology Familiarity
Electronic health records navigation
Documentation Review Expertise
Continuing Education Commitment
Meticulous attention to detail
Exceptional telephone etiquette
Diagnostic Coding Accuracy
Team collaboration abilities
Training and mentoring
Certification
Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Customer Service Representative/Owner at Benevolent Remote Customer Services, LLCCustomer Service Representative/Owner at Benevolent Remote Customer Services, LLC
Remote Customer Service Representative at VDart BPM Inc (Amerisource Bergen)Remote Customer Service Representative at VDart BPM Inc (Amerisource Bergen)