Stacy Hoskin
Dublin,OH
Summary
Dedicated retail manager with over 30 years in customer service and a strong background in staff training and visual merchandising. Known for enhancing customer experiences and improving operational efficiency to support business growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Kirkland's Home
Columbus, Ohio
06.2025 - 03.2026
- Oversaw daily store operations, ensuring visual standards and enhancing customer experience.
- Monitored sales floor activities to boost team performance and operational efficiency.
- Supervised employee team, mentoring to boost sales and improve upselling techniques.
- Facilitated staff training on customer service and effective sales techniques.
- Addressed and resolved customer inquiries promptly to ensure satisfaction.
- Coordinated inventory management to maximize product availability and turnover.
- Implemented merchandising strategies to effectively promote seasonal products.
- Engaged with customers, fostering a welcoming shopping atmosphere at Kirkland's Home.
Co-Manager
Rally House
Columbus, Ohio
11.2023 - 09.2024
- Managed daily store operations and staff scheduling to ensure efficiency.
- Collaborated with team members to exceed sales goals and elevate overall performance.
- Trained new employees on sales techniques and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Implemented visual merchandising strategies that increased product visibility and engagement.
- Delegated tasks aligned with team strengths to enhance service delivery.
- Maintained a clean and organized store environment for optimal shopping experience.
- Performed weekly audits of cash registers to identify discrepancies.
General Manager
Advanced Auto Parts
Columbus, Ohio
11.2022 - 11.2023
- Oversaw daily business operations, enhancing workflow efficiency and achieving high customer satisfaction.
- Managed staff schedules to align with business needs during peak hours.
- Enhanced inventory management for optimal stock levels and accuracy.
- Coordinated training programs for new employees, facilitating understanding of company policies and procedures.
- Implemented safety protocols to secure working environment for all staff.
- Created staff schedules and monitored payroll to ensure compliance with budget parameters.
Store Manager
The Children's Place
Dublin, Ohio
11.2018 - 11.2022
- Managed daily store operations, enhancing workflow efficiency among staff.
- Trained and mentored team members on product knowledge and customer service techniques.
- Developed staff schedules to maximize coverage during peak shopping hours.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Coordinated inventory management processes, ensuring timely stock replenishment and organized displays.
- Implemented visual merchandising strategies to improve store presentation.
- Recruited, trained, and supervised new employees effectively.
- Conducted daily operations, including opening, closing, and cash handling procedures.
Education
Some College (No Degree) - Business Administration And Management
Union County College
Cranford, NJSkills
- Customer service
- Inventory management
- Visual merchandising
- Sales strategy
- Staff training
- Staff scheduling
- Supervisory management
- Retail operations
- Cash handling
- POS systems operations
- Store opening and closing
- Loss prevention
- Ability to multi-task
- Retail customer service
Timeline
Assistant Store Manager
Kirkland's Home
06.2025 - 03.2026
Co-Manager
Rally House
11.2023 - 09.2024
General Manager
Advanced Auto Parts
11.2022 - 11.2023
Store Manager
The Children's Place
11.2018 - 11.2022
Some College (No Degree) - Business Administration And Management
Union County College