Stacy JOHNSTON
Plain Dealing,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
21
21
years of professional experience
1998
1998
years of post-secondary education
Work History
Sales and Customer Service Representative
J & S Christy Donuts, LLC
Plain Dealing, AL
2018.01 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers in selection.
- Handled customer complaints with empathy and professionalism.
- Maintained accurate records of customer interactions and feedback.
- Educated customers on company policies and procedures clearly.
- Supported new employees by sharing knowledge of best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative Intern
Gemini Drilling Solutions, LLC
Plain Dealing, AL
2022.01 - 2025.12
- Assisted customers in resolving inquiries and issues efficiently.
- Managed customer accounts and maintained accurate records.
- Provided product information to help customers make informed decisions.
- Handled customer feedback and escalated concerns to management as needed.
- Provided customers with product and service information.
- Suggested solutions when a product malfunctioned or service issue arose.
- Performed follow-ups on outstanding customer requests to ensure resolution within established timeframe.
- Parts Sales Logistics
Photographer
Country Strong Photographer
Plain Dealing, AL
2011.04 - 2025.01
- Edited photographs using industry-standard software and tools.
- Managed equipment setup and maintenance for shoots and events.
- Developed creative concepts for photo sessions and marketing materials.
- Directed subjects to achieve desired poses and expressions during shoots.
- Coordinated logistics for on-location photography assignments efficiently.
- Created engaging portfolios showcasing diverse photography styles and techniques.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Consult with clients to understand their needs and preferences for a photo shoot.
Traveling Photographer
Olin Mills Photography
Texarkana, Texas
2005.03 - 2011.02
- Captured high-quality images for various projects and campaigns.
- Collaborated with clients to understand their vision and requirements.
- Edited photographs using industry-standard software for enhanced visuals.
- Developed creative concepts for photo shoots and presentations.
- Managed equipment setup and maintenance for optimal performance.
- Photographed special events, parties, and portraits.
Education
Associate of Arts - Photography
Texarkana College
Texarkana, TX 2006.05 - 2007.02
Marion High School
Marion , ARSkills
- Software
- Data entry
- Issue resolution
- Product knowledge
- Service improvement
- Record keeping
- Effective communication
- Time management
- Customer service
- Sales techniques
- Customer engagement
Timeline
Customer Service Representative Intern
Gemini Drilling Solutions, LLC
2022.01 - 2025.12
Sales and Customer Service Representative
J & S Christy Donuts, LLC
2018.01 - Current
Photographer
Country Strong Photographer
2011.04 - 2025.01
Associate of Arts - Photography
Texarkana College
2006.05 - 2007.02
Traveling Photographer
Olin Mills Photography
2005.03 - 2011.02
Marion High School