Stacy Jones
Madisonville,KY
Summary
At Bluegrass Home Medical, I excelled in customer service and medical billing, leveraging my analytical thinking and social perceptiveness to enhance customer satisfaction and streamline data management. My adeptness at problem resolution and teamwork significantly contributed to a collaborative and efficient work environment, showcasing my ability to perform accurately in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service & Medical Billing
Bluegrass Home Medical
Madisonville, KY
05.2013 - 11.2017
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Medical Information Technology
Madisonville Community College
Madisonville, KY05-2013
Skills
- Microsoft Word
- Social perceptiveness
- Analytical and critical thinking
- Attention to detail
- Data entry
- Problem resolution
- Flexible and adaptable
- Teamwork and collaboration
- Data management
- CPT/ICD-10, HCPCS
- Knowledge of Medical & Insurance Terminology
- Perform fast pace work environment with accuracy
- Active listening skills
References
References available upon request.
Timeline
Customer Service & Medical Billing
Bluegrass Home Medical
05.2013 - 11.2017
Associate of Applied Science - Medical Information Technology
Madisonville Community College
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