Stacy Kinch
Massena,NY
Summary
Safety-focused individual possessing outstanding driving record. Proactive, reliable, dedicated and successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Liberty Utilities
Massena, NY
06.2023 - Current
- Resolved customer inquiries efficiently through phone, email, mail, and chat support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Confirmed appointments, Schedule service orders.
Catering Associate
Potsdam-Canton Hospital
Potsdam, NY
03.2022 - 06.2023
- Collaborated with clinical dietitians and patients to implement individualized meal plans catering to specific medical conditions or nutritional needs.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
- Demonstrated flexibility to adapt quickly to changing patient needs or last-minute menu adjustments due to unforeseen circumstances.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
Sales Associate
Tj Maxx Dept Store
Massena, NY
11.2020 - 04.2022
- Maintained organized and visually appealing sales floor, ensuring product availability.
- Processed transactions efficiently, contributing to daily sales goals.
- Handled inventory management tasks, including restocking and conducting audits for accuracy.
- Implemented best practices for loss prevention, safeguarding store assets and minimizing shrinkage.
- Managed returns, exchanges and refunds in accordance with store policy.
UPS Driver 's Seasonal Helper
UPS
Potsdam, NY
11.2021 - 01.2022
- Followed supervisor instructions to complete tasks on time.
- Delivered packages to customer doorsteps and business offices.
- Supported UPS service during peak period by working extended hours, ensuring all packages were delivered on time.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Adapted to varying weather conditions to ensure safe uninterrupted deliveries.
Teacher Aide
Massena Central School District
Massena, NY
08.2008 - 12.2020
- Supported classroom instruction by providing individualized assistance to students with diverse learning needs.
- Collaborated with teachers to develop and implement lesson plans aligned with curriculum standards.
- Monitored student progress, providing feedback and support to enhance academic performance and engagement.
- Organized educational materials and resources to facilitate effective teaching and learning experiences.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
Shift Leader
Stewart's Shops
Massena, NY
09.2013 - 04.2020
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service best practices.
- Monitored compliance with health and safety regulations, ensuring a safe working environment.
- Implemented inventory management procedures to reduce waste and improve stock accuracy.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Associate of Science - Early Childhood Education
Mater Dei College
Ogdensburg, NY05-1994
Skills
- Friendly, positive attitude
- Customer service
- Computer skills
- Time management
- Multitasking and organization
- Package handling
- Record keeping
- Problem resolution
Timeline
Customer Service Representative
Liberty Utilities
06.2023 - Current
Catering Associate
Potsdam-Canton Hospital
03.2022 - 06.2023
UPS Driver 's Seasonal Helper
UPS
11.2021 - 01.2022
Sales Associate
Tj Maxx Dept Store
11.2020 - 04.2022
Shift Leader
Stewart's Shops
09.2013 - 04.2020
Teacher Aide
Massena Central School District
08.2008 - 12.2020
Associate of Science - Early Childhood Education
Mater Dei College