Stacy Litton
El Paso,TX
Summary
Experienced underwriter specializing in risk assessment and policy evaluation with proven ability to enhance compliance and operational efficiency. Dedicated professional with extensive experience in risk assessment and customer service. Recognized for analytical thinking and attention to detail, contributing to improved operational efficiency and customer satisfaction.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Sales Associate
Bath & Body Works
El Paso, Texas
09.2024 - Current
- Engaged with customers to build rapport, resulting in increased repeat visits to the store.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Followed company initiatives and met established goals, contributing to overall store performance.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cultivated relationships with peers and upper management, fostering collaboration for team success.
Senior Personal Lines Underwriter
AmTrust Financial, Republic Lloyds, SWGA
El Paso, Texas
03.1992 - 04.2020
- Conducted in-depth reviews of new business applications to assess the level of risk associated with the policyholder.
- Evaluated personal lines insurance applications for risk assessment and coverage suitability.
- Assessed potential risks of policyholders, establishing premium rates that align with risk profiles.
- Reviewed and approved policy renewals ensuring compliance with company standards.
- Collaborated with agents to clarify underwriting guidelines, enhancing understanding and compliance.
- Maintained up-to-date knowledge of all applicable laws, regulations, guidelines, and best practices pertaining to personal lines underwriting practices.
- Identified opportunities for improvement within existing processes or procedures to enhance operational efficiency.
- Analyzed market trends to adapt underwriting strategies and improve competitiveness.
- Examined documents to determine degree of risk from health, financial standing and value and condition of property.
Sales Associate
Dillards Department Store
El Paso, Texas
05.2001 - 04.2006
- Guided customers in selecting products with tailored recommendations to enhance shopping experience.
- Greeted customers and provided exceptional customer service.
- Facilitated product searches, addressed inquiries, and provided expert product advice to support informed purchasing decisions.
- Demonstrated product features and benefits for customers' needs.
- Collaborated with team members to promote sales events and seasonal promotions.
- Worked with fellow sales team members to achieve group targets.
- Managed cash register operations by accurately balancing drawers and ensuring smooth financial transactions.
Education
Bachelor of Arts - English Literature
The University of Texas At El Paso
El Paso, TX05-1997
Some College (No Degree) -
Louisiana State University
Baton Rouge, LASkills
- Point-of-sale systems
- Sales floor presentation
- Inventory management
- Retail sales strategies
- Product knowledge
- Customer engagement
- Loss prevention
- Risk assessment
- Attention to detail
- Problem solving
- Business development
- Policy renewal management
- Technical writing
- Organizational skills
- Multitasking skills
- Documentation management
- Analytical thinking
- Written communication skills
- Policy underwriting
- Insurance software proficiency
Certification
Insurance Accredited Customer Service Representative - Texas
Affiliations
Member and Volunteer Daughters of the Nile since 1989
Timeline
Sales Associate
Bath & Body Works
09.2024 - Current
Sales Associate
Dillards Department Store
05.2001 - 04.2006
Senior Personal Lines Underwriter
AmTrust Financial, Republic Lloyds, SWGA
03.1992 - 04.2020
Bachelor of Arts - English Literature
The University of Texas At El Paso
Some College (No Degree) -
Louisiana State University