Stacy Madrid
West Haven,CT
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Bordentown Square Tap & Grill
Bordentown, NJ
01.2024 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Shift Manager
Starbucks
Bordentown, NJ
11.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Keyholder
Marshall’s
Manhattan, NY
03.2021 - 09.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
Pharmacy Cashier
Valley Drug’s Pharmacy
Manhattan, NY
05.2020 - 03.2021
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
Education
Aquinas Highschool
New York, NY01.2020
Skills
- Team management
- Customer engagement
- Staff management
- Inventory control and record keeping
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Bordentown Square Tap & Grill
01.2024 - 03.2025
Shift Manager
Starbucks
11.2022 - 01.2024
Keyholder
Marshall’s
03.2021 - 09.2022
Pharmacy Cashier
Valley Drug’s Pharmacy
05.2020 - 03.2021
Aquinas Highschool