Stacy Magdaleno
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
22
22
years of professional experience
Work History
Caregiver
Private Care
03.2025 - Current
- Provided personal care assistance with daily living activities and hygiene.
- Assisted in medication management and ensured timely administration.
- Maintained a safe and clean environment for clients at all times.
- Developed trusting relationships to promote emotional well-being and support.
- Coordinated transportation for clients to medical appointments and social activities.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Family Services Specialist
State Of Nevada
04.2019 - 01.2025
- Provided crisis intervention support to families in urgent situations.
- Educated families on available resources and public assistance programs in the area.
- Assessed client needs through comprehensive interviews and evaluations.
- Documented case notes and maintained accurate records in case management systems.
- Provided training and support to new staff on case management procedures.
- Assisted families in accessing resources for housing, employment, education and financial assistance.
- Managed case files and documentation for compliance with agency standards.
- Attended trainings and seminars relevant to improving job performance.
Sales Admin Coordinator
Wyndham Oceanside Pier Resort
05.2015 - 04.2019
- Processed new contract sales for WVR sales sites within established timelines.
- Verified worksheet accuracy and validated sales figures against SalePoint, resolving discrepancies.
- Entered sales information into CRS while ensuring compliance with Wyndham SOP.
- Provided feedback on processes to enhance department business acumen.
- Maintained effectiveness amid constant changes in work structure and requirements.
- Demonstrated stable performance under pressure, managing stress effectively.
- Reviewed contracts and accompanying documents for accuracy before submission to corporate.
- Prepared and reconciled cash management sheets for all contracts.
PBX Operator/Guest Service Agent
Wyndham Oceanside Pier Resort
07.2013 - 05.2015
- Registered guests and managed reservation bookings efficiently.
- Processed all incoming and outgoing calls for guests and in-house operations.
- Conducted welcome calls to enhance guest experience and satisfaction.
- Maintained inventory levels and ensured stock availability.
- Checked bulletin board and log books for relevant updates and information.
- Facilitated communication via radio between security, engineering, housekeeping, and MOD.
- Entered guest requests into HotSOS database and followed up to ensure resolution.
Guest Service Coordinator
Aquamarine Villas
12.2004 - 09.2011
- Resolved guest complaints independently to enhance customer satisfaction.
- Managed owner reservations, rentals, and exchanges efficiently.
- Completed tasks and reports while overseeing supply orders.
- Delegated responsibilities to front desk agents and housekeeping staff effectively.
- Coordinated departmental scheduling to optimize workforce management.
- Oversaw shipping and receiving operations to ensure timely processing.
- Ensured accuracy in coding invoices to maintain financial integrity.
- Achieved 100% occupancy rate during summer, increasing revenue and reducing maintenance fees for owners.
Switch Board Operator
Escondido OBGYN
08.2003 - 04.2004
- Processed patient check-ins and verified insurance eligibility efficiently.
- Generated and retrieved charts for multiple lines of service.
- Maintained office cleanliness to ensure a professional environment.
Education
Certificate of Competency - Medical Assistant/Admin/Clinic
ROP
Oceanside, CA01.2003
High School Graduate -
Oceanside High School
Oceanside, CA01.2000
Skills
- Focus and attention
- Hotsos expertise
- AS400 proficiency
- Mainframe systems
- CRS knowledge
- Salepoint experience
- ACS familiarity
- Centralized operations
- Hyperion analytics
- Worldship UPS logistics
- Pitney Bowes solutions
- Microsoft Word proficiency
Timeline
Caregiver
Private Care
03.2025 - Current
Family Services Specialist
State Of Nevada
04.2019 - 01.2025
Sales Admin Coordinator
Wyndham Oceanside Pier Resort
05.2015 - 04.2019
PBX Operator/Guest Service Agent
Wyndham Oceanside Pier Resort
07.2013 - 05.2015
Guest Service Coordinator
Aquamarine Villas
12.2004 - 09.2011
Switch Board Operator
Escondido OBGYN
08.2003 - 04.2004
Certificate of Competency - Medical Assistant/Admin/Clinic
ROP
High School Graduate -
Oceanside High School