Stacy Martin
Chicago,IL
Summary
Highly organized, energetic and detail-oriented professional with experience in sales, customer service and leadership. Well-developed multi-tasking, critical thinking and communication skills.
Overview
19
19
years of professional experience
Work History
Community Manager
IWG Plc
Schaumburg, IL
08.2019 - Current
- Responsible for daily operations of the 2nd largest IWG commercial real estate location in the country
- Manage the sales teams accounts with over 100 various clients within the suite
- Sustain existing $985,000 in monthly contracts and continue negotiations for following terms
- Take ownership of $135,000 in monthly billing, IT and contract renewal issues and provide reasonable and timely resolutions
- Responsible for overseeing on boarding of new clients including having upsold $18,000 of additional monthly services
- Handle all client logistics and effectively schedule reservations, move-ins and move-outs
- Direct one on one coaching conversations for new team members
- Plan six monthly networking events amongst various clients in center to encourage relationship building
Personal Banker
U.S. Bank
Norridge, IL
02.2017 - 08.2019
- Worked closely with management to strategize sales techniques to increase weekly branch production
- Compiled loan applicants' credit reports and income verification while maintaining strict confidentiality
- Disbursed approved automobile, motorcycle and personal loans as well as home equity lines of credit
- Increased daily sales by upselling additional banking products and financial services
- Opened new accounts including but not limited to, checking, savings, lines of credit, CDs and IRAs
- Maintained strict confidentiality of client information
- Attended local networking events to increase client base and encourage existing clients to expand financial portfolios
Lending Sales Representative
Chicago Patrolmen's Federal Credit Union
Chicago, IL
10.2015 - 12.2016
- Recommended loan approvals and denials based on applicants' membership history and credit report
- Submitted loan applications to the underwriter for verification and approvals
- Compiled loan applicants' credit reports, income verification and other financial information
- Suggested and sold additional products to applicants based on their credit report results as well as their financial needs and goals
- Disbursed approved automobile, motorcycle and personal loans both in office and online via EDOCS
- Cross sold ancillary products including extended warranties, GAP and debt protection
- Completed the proper paperwork associated with vehicle/motorcycle registrations and titles
- Maintained strict confidentiality of client information
Senior Branch Representative
Chicago Patrolmen's Federal Credit Union
Chicago, IL
01.2013 - 10.2015
- Supported the branch manager on the daily operations of the branch
- Disbursed approved automobile, motorcycle and personal loans both in office and online via EDOCS
- Cross sold ancillary products including extended warranties, GAP and debt protection
- Completed the proper paperwork associated with vehicle/motorcycle registrations and titles
- Exceeded the prior credit union record for most ancillary products sold in 1 month
- Exceeded the prior credit union record for most new membership accounts opened in 1 month
- Maintained confidentiality of bank records and member information
- Trained employees on company policies and procedures
- Balanced teller drawers, cash machines and vault daily
- Ordered currency from the Federal Reserve as well as verify, count and post all currency deliveries up to $1 million dollars
- Processed daily transactions including but not limited to deposits, withdrawals, cash advances, loan payments and wire transfers
Senior Auto Insurance Underwriter
American Access Casualty Company
Oak Brook, IL
08.2007 - 04.2012
- Worked daily with hundreds of agents/customers within Illinois, Indiana, Nevada, Arizona and Texas
- Worked heavily with the claims department to determine coverage at time of loss primarily when an undisclosed operator was involved
- Established relationships with agents which included marketing meetings and trainings
- Audited agents to determine how to make them profitable, included but not limited to loss ratio, new business and renewal retention
- Identified, reviewed and resolved issues and handled supervisory calls
- Trained/mentored junior level employees
- Approved business, including new applications, renewal and endorsements based on company guidelines
- Reviewed claims to determine acceptability at renewal
- Maintained my Motor Vehicle Insurance License as issued by the Illinois Department of Insurance
Education
High School Diploma -
Mother Theodore Guerin High School
River Grove, IL05.1994
Skills
- Customer Relations
- Product promotions and sales
- Revenue Generation
- Account development and servicing
- Operations Management
- Multitasking and Prioritization
- Personnel Management
- Critical Thinking
Timeline
Community Manager
IWG Plc
08.2019 - Current
Personal Banker
U.S. Bank
02.2017 - 08.2019
Lending Sales Representative
Chicago Patrolmen's Federal Credit Union
10.2015 - 12.2016
Senior Branch Representative
Chicago Patrolmen's Federal Credit Union
01.2013 - 10.2015
Senior Auto Insurance Underwriter
American Access Casualty Company
08.2007 - 04.2012
High School Diploma -
Mother Theodore Guerin High School