Stacy Mccoy
Kansas City,MO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
General Manager
KC Umbrella - The Laila Lounge
Kansas City, Missouri
12.2023 - Current
- Managed daily lounge operations for The Laila Lounge under KC Umbrella leadership
- Supervised staff scheduling, service flow, and floor coverage during peak business hours
- Coordinated guest service standards, reservations, and VIP seating arrangements
- Monitored inventory levels, beverage supplies, and frontline restocking needs
- Resolved customer concerns with calm, professional communication and prompt follow-up
Restaurant Manager/Bar Manager
Lulu’s Thai Noodlr Shop
Kansas City, Missouri
09.2016 - 10.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored inventory levels, beverage supplies, and frontline restocking needs
- Trained team members on service procedures, cleanliness, and hospitality expectations
- Resolved customer concerns with calm, professional communication and prompt follow-up
- Reviewed sales reports, cash handling, and closing procedures for accuracy
Education
Bachelor of Science - Human Biology
University of Kansas
Lawrence, KS 08.2000 - 12.2006
Skills
- Operations management
- Inventory control
- Vendor negotiations
- Leadership
- Team training
Timeline
General Manager
KC Umbrella - The Laila Lounge
12.2023 - Current
Restaurant Manager/Bar Manager
Lulu’s Thai Noodlr Shop
09.2016 - 10.2022
Bachelor of Science - Human Biology
University of Kansas
08.2000 - 12.2006