Stacy Nunally
Black Rock,AR
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Sales Manager
Dollar General
Black Rock, AR
08.2024 - Current
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed sales strategies to increase revenue and enhance customer engagement.
- Trained and mentored team members on product knowledge and effective selling techniques.
- Coordinated promotional events to drive foot traffic and boost in-store sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Managed daily operations, ensuring compliance with company policies and standards.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage rates.
- Fostered relationships with vendors to negotiate favorable terms, enhancing product assortment and pricing strategy.
- Conducted performance evaluations, providing mentorship and coaching to improve team performance and morale.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Office Manager
M&N Excavating
Black Rock, AR
05.2020 - 07.2024
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for project meetings, optimizing team availability and resource allocation.
- Implemented inventory management system, enhancing tracking of office supplies and reducing costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Assistant Manager
Kum & Go
Black Rock, AR
06.2015 - 06.2020
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Developed training materials to enhance staff performance and operational efficiency.
- Oversaw inventory management processes, optimizing stock levels and reducing shrinkage.
- Implemented customer service initiatives, improving overall guest satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Black Rock High School
Black Rock Ar05.1998
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- Positive and upbeat
- Employee motivation
- Vendor relationship management
- Product knowledge
- Rapport and relationship building
- Resolution-oriented
Timeline
Sales Manager
Dollar General
08.2024 - Current
Office Manager
M&N Excavating
05.2020 - 07.2024
Assistant Manager
Kum & Go
06.2015 - 06.2020
Diploma -
Black Rock High School