Stacy M Lynch
Broadview Heights,Ohio
Summary
Dedicated professional seeking to leverage skills acquired through diverse experiences and education in a dynamic work environment. Committed to contributing effectively to team objectives while achieving personal fulfillment through meaningful work. Eager to embrace challenges that foster growth, driving success for both the school and myself. Experienced with handling customer interactions and resolving issues promptly. Known for exceptional organizational skills. Dependable team player who consistently adapts to evolving needs and maintains results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Profession Travel/Direct Travel
12.2017 - Current
- Issuing airline tickets and exchanging them
- Queue monitoring
- Direct billing hotel stays
- Invoice management and monitoring shared email box
- Calling travelers to book and follow up on reservations
Project Manager Assistant
The VMI Group
07.2016 - 01.2017
- Print and organized blueprints
- Management of concrete tickets and invoices
- Organizing and filing
- Answering phones
- Setting schedule for workers
Travel Agent/ Online Support Specialist
BCD Travel
12.2005 - 06.2013
- Manages email accounts and mailboxes to complete travel reservations.
- Fulfills customers travel request.
- Works with meeting planners to coordinate traveler's plans within specific budgets, dates and airlines.
- Worked as a meeting air coordinator assisting with air analysis, manifests, and other reports given to meeting planners.
- Managed hotel request inbox. Booking large group hotel requests as well as working blocked hotel space.
- Maintaining and building profiles for travelers.
Mental Health Technician
Windsor/ Laurelwood Hospital
01.2003 - 01.2006
- Supervised patients (acute and adolescents)
- Enforced rules and regulations within the hospital
- Responded to behavioral and crisis situations
- Lead group classes
- Document patient activity until discharge
- Team meetings to discuss plan of action for patients
- Worked closely with doctors and nurses to develop a treatment plan.
Education
Bachelors of Arts - Criminal Justice and Psychology
Kent State University
01-2003
Bachelor of Science - Tourism And Travel Management
Pleasant Valley Travel School
Seven Hills, Oh01-2005
Skills
- Microsoft Word and Excel software skills-GDS software for booking travel
- Technical support
- Excellent analytical, communication and problem-solving skills
- Client relations and rapport
- Task prioritization
- Advanced problem solving
- Team collaboration
Certification
- CTC - Certified Travel Counselor
Languages
Spanish
Limited Working
Timeline
Profession Travel/Direct Travel
12.2017 - Current
Project Manager Assistant
The VMI Group
07.2016 - 01.2017
Travel Agent/ Online Support Specialist
BCD Travel
12.2005 - 06.2013
Mental Health Technician
Windsor/ Laurelwood Hospital
01.2003 - 01.2006
Bachelors of Arts - Criminal Justice and Psychology
Kent State University
Bachelor of Science - Tourism And Travel Management
Pleasant Valley Travel School