Stacy Moses
Brooklyn
Summary
Customer service/ Cashier/ Sale Associate.
Experienced in customer service with five years of providing exceptional customer service.
Skilled in conflict resolution problem solving and customer satisfaction.
Security
Security professional with six years of experience in surveillance and incident, adapt at ensuring safety and security in diverse environments. Demonstrates exceptional skills in conflict resolution, communication and emergency response. Consistently enhancing operational efficiency committed to leveraging expertise in CCTV monitoring and customer service to maintain secure and welcoming spaces.
Overview
12
12
years of professional experience
Work History
Security Officer
Legend Global Barclays Center
Brooklyn
02.2025 - Current
- Greeted guests, vendors, contractors ,staff. Upon arrival at the facility entrance.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched bags manually to identify prohibited items and contraband.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored entry points to ensure security and safety standards.
- Provided excellent customer service, assisting guests with inquiries and concerns.
- Responded promptly to incidents, maintaining order and safety for patrons.
Security Officer
Summit Security/ Allied Universal JFK Terminal 5
Queens
02.2018 - 08.2024
- Provided excellent customer service, assisting guests with inquiries and concerns.
- Conducted regular patrols to deter unauthorized activities and ensure compliance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
Customer Service/ Cashier/Retail Sales Associate
Retail clothing store
Brooklyn
07.2014 - 01.2018
- Demonstrated ability to anticipate customer needs and provide prompt, efficient solutions.
- Develop and implemented customer service policies and procedures to optimize customer satisfaction.
- Experienced in responding to customers inquiries, resolving, complaints and providing products information
- Utilized customer feedback to improve customer feedback to improved customer service standard and increase customer loyalty.
- Maintained organized cash register area for smooth operations.
Education
Certified Event Planner - Event Planner
BMCC
10.2019 - 11.2019
High School School Diploma
Brooklyn, New YorkLicensed Security Officer - Security
Star Security Training
02.2016 - 03.2016
Certified Home Health Aide - Home Health Aide
Brooklyn Adult Learning Center
09.2013 - 10.2013
Skills
Customer service/ Cashier/ Sales Associate
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Customer satisfaction
- Adaptability and flexibility
Security Officer
- Conflict resolution
- Customer service
- Conflict de-escalation
- Alarm monitoring
- CCTV surveillance
- Emergency response and incident report
- Bilingual ( Creole)
Timeline
Security Officer
Legend Global Barclays Center
02.2025 - Current
Certified Event Planner - Event Planner
BMCC
10.2019 - 11.2019
Security Officer
Summit Security/ Allied Universal JFK Terminal 5
02.2018 - 08.2024
Licensed Security Officer - Security
Star Security Training
02.2016 - 03.2016
Customer Service/ Cashier/Retail Sales Associate
Retail clothing store
07.2014 - 01.2018
Certified Home Health Aide - Home Health Aide
Brooklyn Adult Learning Center
09.2013 - 10.2013
High School School Diploma