STACY M. THOMAS
Houston
Summary
Results-driven Project Management Professional experienced in conducting thorough research and employing analytical expertise to facilitate strategic decision-making across diverse industries. Delivered impactful insights to stakeholders through effective assessment of organizational and client needs, driving continuous process improvement and successful project execution. Accomplished Insurance Claims Adjuster skilled in investigating and resolving claims, negotiating settlements, and managing large caseloads to achieve client satisfaction and minimize losses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
INSURANCE CLAIMS ADJUSTOR (CONTRACT)
PBRMC
Poplar Bluff
01.2025 - Current
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation and information.
- Investigated claims through interviews and site visits to assess validity.
- Assisted the Fiber Construction Team by managing multiple projects and handling all aspects of financial reporting.
- Administered support by inputting and updating job details in the Customer Relationship Management (CRM) system.
- Managed day-to-day operations, including building access and maintenance coordination, procurement, supply inventory, and event planning.
- Generated purchase orders and requisitions for materials using Oracle, ensuring the completeness of contractor invoices before submission to the accounting department for payment.
- Tracked purchase orders and invoices using Smartsheets, presenting relevant information in daily meetings.
- Completed closeout packages for the small cell group, ensuring all necessary documentation and processes were finalized.
PROJECT COORDINATOR / REAL ESTATE SPECIALIST
Crown Castle
Houston
05.2019 - 11.2023
- Orchestrated efficient updates in the internal tracking system, ensuring accurate project and program status and integrating seamlessly with third-party management systems.
- Championed notarizing process for post-closing documents, ensuring compliance with legal and regulatory requirements; reviewed and prepared wire requests for REA Finance team/Crown Castle Assistant Controller, ensuring accuracy for approval.
- Managed personal and intercompany tracking systems for accurate reporting and document management while supporting teammates for effective workload management.
- Generated and disseminated tailored correspondence to enhance team and project communication; collaborated with management to streamline procedures, digitizing processes and eliminating redundancies.
- Reported emerging issues to management, preventing escalation to critical status, and collaborated with the post-closing team to ensure document recordability and adherence to standards.
TERRITORY MANAGEMENT LEAD (CONTRACT)
Gartner
Houston
03.2020 - 09.2021
- Led territory management initiatives, optimizing inbound lead allocation for the Sales/Marketing Team.
- Managed job entries and updates in Anaplan CRM/Siebel Client Connect, ensuring accurate and timely data for sales initiatives.
- Cultivated effective working relationships for comprehensive client-to-salesperson handovers and presented reports in weekly meetings.
- Monitored global leads' email inbox, addressing inquiries promptly to facilitate smooth transitions and maintain lead engagement.
- Cultivated working relationships for client-to-salesperson handovers, presenting insights and updates in weekly meetings.
HUMAN RESOURCE ASSISTANT
Space City Transport
Houston
08.2017 - 03.2020
- Managed recruitment process, including job postings, candidate screening, coordinating drug testing, and collaborating with management to enhance logistics.
- Provided administrative support for specialized projects within Human Resource Department, facilitating execution and success of initiatives.
- Delivered administrative support for specialized projects within the Human Resource Department, ensuring the seamless execution and success of initiatives.
- Compiled and distributed daily and weekly reports to Fulfillment Center (FC) Managers and corporate office while accurately entering new-hire data into SAP system.
- Organized and facilitated weekly meetings while concurrently developing and producing comprehensive weekly reports.
FIELD SERVICE COORDINATOR/SAFETY & COMPLIANCE
TMK-IPSCO
Houston
01.2014 - 09.2017
- Directed a team of 15-20 Field Service Technicians, overseeing the approval of their work hours and meticulously tracking incurred expenses.
- Administered Field Service Tickets, overseeing process from initiation to completion, including invoicing and fund request submissions to accounting department.
- Developed training manual, facilitated team training sessions, managed fund transactions in Axiom, and ensured timely payment processing to accounting department.
- Developed a comprehensive training manual for the role, facilitated training sessions for team members, managed fund transactions in Axiom, and ensured timely payment processing submission to the accounting department.
- Acquired pertinent information to support completion of safety and compliance tasks within ISN Network system.
EXECUTIVE ASSISTANT (CONTRACT)
Atwood Oceanics
Houston
05.2013 - 01.2014
- Oversaw team of 90 members, ensuring successful job completion through clear and efficient communication.
- Coordinated travel arrangements and managed correspondence and incoming mail, ensuring timely communication and organization.
- Managed executive calendars and facilitated training sessions to ensure crew compliance and readiness.
- Processed and managed expense reports on invoices, organized and filed travel-related documents, and prepared portfolios.
- Oversaw a team of 90 members and ensured successful job completion through efficient and clear two-way communication.
EXECUTIVE ASSISTANT (CONTRACT)
Siemens Energy Inc.
Houston
12.2012 - 05.2013
- Provided initial front office coverage and extended support to Sales Manager, International Sales Manager, and Project Manager as an Executive Assistant on contract.
- Managed time entry into SAP and prepared/processed expense reports while overseeing projections for monthly project management meetings.
- Coordinated domestic and international travel arrangements for Managers, including vision acquisition.
- Facilitated logistical arrangements such as ordering lunches, organizing onboarding for new hires and contractors, and planning team-building events.
- Produced Microsoft PowerPoint presentations, updated organizational charts, and handled IT requests for Project Managers and Sales Personnel.
- Organized requisition and goods receipts in SAP and approved invoices within the EZ suite.
ADMINISTRATIVE SUPPORT
Christus Health
Houston
07.2008 - 12.2012
- Provided executive support across the business, training and overseeing support staff to enhance customer relations.
- Organized meetings, managed calendars, and scheduled appointments for the executives while performing insurance collection calls to commercial and government payers.
- Sorted and directed incoming mail, emails, and faxes.
- Validated payer reimbursement per facility contracts and prepared documents, presentations, and reports to support operational efficiency.
Education
Associates Degree -
Delgado Community College
New Orleans, LouisianaSAP HCM Certification -
Milestone Technical Institute
Houston, TexasSkills
- Licensed claims adjuster in Texas, North Carolina, and Georgia
- Claims evaluation
- Insurance policy compliance
- Financial reporting
- Conflict resolution
- Litigation resolution
- Property adjusting
- Insurance policy coverage expertise
- Casualty and property loss
- Workers' compensation claims
- HAZMAT expert
- Healthcare common procedures coding system (HCPCS)
- BCCORP W5 for adjusters
- Insurance regulations
- Underwriting
Certification
- SAP HR Certified
- JDE Trained
- Oracle Trained
- Six Sigma Trained
- Texas Licensed Notary
Timeline
INSURANCE CLAIMS ADJUSTOR (CONTRACT)
PBRMC
01.2025 - Current
TERRITORY MANAGEMENT LEAD (CONTRACT)
Gartner
03.2020 - 09.2021
PROJECT COORDINATOR / REAL ESTATE SPECIALIST
Crown Castle
05.2019 - 11.2023
HUMAN RESOURCE ASSISTANT
Space City Transport
08.2017 - 03.2020
FIELD SERVICE COORDINATOR/SAFETY & COMPLIANCE
TMK-IPSCO
01.2014 - 09.2017
EXECUTIVE ASSISTANT (CONTRACT)
Atwood Oceanics
05.2013 - 01.2014
EXECUTIVE ASSISTANT (CONTRACT)
Siemens Energy Inc.
12.2012 - 05.2013
ADMINISTRATIVE SUPPORT
Christus Health
07.2008 - 12.2012
Associates Degree -
Delgado Community College
SAP HCM Certification -
Milestone Technical Institute