Stacy Nemec

Wall,SD

Summary

Dynamic professional specializing in customer/client relationship management and conflict resolution. Proven track record in enhancing service delivery and fostering client satisfaction. Effective at implementing solutions that streamline operations and enhance client engagement.

Overview

years of professional experience

Work History

Office Manager Assistant /Counter Sales Associate

Buhmann NAPA

Philip , SD

03.2026 - Current

Resolved customer issues through knowledgeable, friendly service and promoting high satisfaction levels.
Identified and addressed customer needs promptly and efficiently.
Tracked expenses and maintained records to support bookkeeping tasks.
Managed phone inquiries, responded to emails, routed mail, and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Implemented and maintained company protocols to facilitate smooth daily activities.

Family Development Specialist

Youth and Family Services

Rapid City, South Dakota

07.2021 - 01.2026

Developed individual service plans based on family needs and goals.
Coordinated resources and referrals for families in crisis situations.
Conducted assessments to identify strengths and challenges within families.
Collaborated with community organizations to enhance service delivery options.
Documented case notes to track progress and ensure compliance with regulations.
Provided direct services to families in need of assistance, including assessment, case planning and crisis intervention.
Collaborated with other professionals such as social workers, teachers, counselors and health care providers to facilitate access to necessary resources for clients.
Facilitated weekly family meetings to ensure that all members were aware of progress towards goals and identified any barriers preventing success.
Maintained confidentiality through stringent handling of charts and data.
Developed and implemented age-appropriate lesson plans for diverse learning needs.
Organized family events to strengthen community involvement in children's education.
Trained and mentored new teachers on effective classroom management practices.

Foster Care and Kinship Program Specialist

South Dakota Department of Social Services

Pierre, South Dakota

01.2009 - 06.2021

Assisted in budget preparation and resource allocation for programs.
Developed training materials and facilitated workshops for team skill enhancement.
Monitored program performance and identified areas for process improvement.
Fostered relationships to define programming needs and strengthen organizational standing.
Spoke to community groups to explain and interpret purposes, programs, and policies.
Oversaw the Interstate Compact on the Placement of Children process.
Oversaw the Title IV-E Funding for children in foster care
Assisted in developing policy and procedure on kinship and foster care programing.
Facilitated meetings to discuss program improvements and strategies.

Therapeutic Foster Care Case Manager

Capital Area Counseling

Pierre, South Dakota

10.2004 - 01.2009

Coordinated care plans for youth in therapeutic foster care settings.
Monitored client progress and adjusted services as needed.
Developed strong relationships with foster families to enhance support.
Conducted regular home visits to ensure compliance with safety standards.
Collaborated with multidisciplinary teams to address client needs.

Education

Bachelor of Science - Social Work

University of Mary

Bismarck, ND

04-1996

Skills

Relationship building
Team supervision
Conflict resolution
Crisis intervention
Inventory management
Customer relationship management

Process improvement
Resource coordination
Compliance documentation
Progress monitoring
Self-care promotion

Timeline