Stacy Nichols
Cleveland
Summary
Dynamic hospitality professional with expertise in guest engagement and team support. Committed to exceptional customer service and creating a welcoming environment, ready to leverage training skills to elevate team performance and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Server
RH
Cleveland, OH
01.2026 - 05.2026
- Delivered exceptional customer service in high-volume dining environment.
- Assisted in menu navigation and provided detailed descriptions of food and beverage offerings.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Mabel's BBQ
Cleveland, OH
03.2025 - 11.2025
- Processed payments efficiently, ensuring accuracy in transactions and handling cash responsibly.
- Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
- Supported team members by communicating effectively during busy service periods.
- Seasonal Spring/Summer employment in the heart of downtown Cleveland for NBA and MLB seasons, as well as concerts and local conventions
Server
Blue Point Grille
Cleveland, OH
06.2022 - 03.2025
- Delivered exceptional customer service, enhancing guest experiences through attentive service and comprehensive menu knowledge.
- Recommended wine pairings and menu specials to guests, contributing to increased sales and customer enjoyment.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Server Trainer
Delmonico's Steakhouse
Cleveland, OH
06.2021 - 12.2023
- Trained new servers on restaurant policies, procedures, and best practices to maintain high service standards.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities amongst the staff.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Bartender
Bar Symon-CLE Airport
Cleveland, OH
11.2017 - 06.2021
- Crafted innovative cocktails and beverages tailored to customer preferences.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Trained and mentored new bartenders on drink preparation and service standards.
- Developed efficient workflows to enhance speed of service during peak hours.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Cuyahoga Community College
Cleveland, OH05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Guest relations management
- Team member support
Timeline
Server
RH
01.2026 - 05.2026
Server
Mabel's BBQ
03.2025 - 11.2025
Server
Blue Point Grille
06.2022 - 03.2025
Server Trainer
Delmonico's Steakhouse
06.2021 - 12.2023
Bartender
Bar Symon-CLE Airport
11.2017 - 06.2021
Associate of Applied Science - Diagnostic Medical Sonography
Cuyahoga Community College