Responsible Assistant Supervisor specializing in Communications in dispatch. Knowledgeable about documentation, reporting and training. Adept at improving team productivity and reducing costs. Goal-driven Assistant Supervisor highly effective at motivating employees and streamlining processes. Ready to bring extensive industry experience, business acumen and knowledge of operations to VCU. Experienced Assistant Supervisor bringing 13 years of communication experience. Proficient in managing people and resources to accomplish challenging objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Supervisor of Communications
Stafford County Sheriff's Office
06.2010 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee performance and coached and trained to improve weak areas.
Worked with management team to implement proper division of responsibilities.
Coordinated with other shift supervisors to balance staffing as workloads changed.
Revised work practices to improve efficiency, boost quality and meet production goals.
Maintained NCIC/VCIN records and incident reports
Set overall shift goals and responsibilities and provided team leadership
Recommended changes to policies and procedures to maximize team efficiency and productivity - specifically regarding in house VCIN rules
Completed yearly evaluations and set realistic goals for employees and self
Enforced rules and regulations outlined in the Sheriffs Office policy and procedures to set forth expectations comprehensibly and consistently.
Handled complaints, resolved issues, and adjusted policies to meet changing needs.
Mentored and trained newly hired employees on operating equipment and in multiple phases
Education
BBA -
American Military University
111 W. Congress Street Charles Town WV 25414
08.2010
Associate of General Studies -
Germanna Community College
Fredericksburg, VA
2007
Skills
Staff Motivation and Discipline
Office Meetings
Employee Performance Management
Performance Tracking and Evaluations
Corrective Actions
Managing Operations and Efficiency
Teaching Classes
Employee Timesheet Processing
Shift Coverage
Employee Coaching and Mentoring
Certification
Certified EMD, EFD - NCIC/VCIN, and CPR
Timeline
Assistant Supervisor of Communications
Stafford County Sheriff's Office
06.2010 - Current
BBA -
American Military University
Associate of General Studies -
Germanna Community College
Certified EMD, EFD - NCIC/VCIN, and CPR
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