Stacy Palmer
La Porte,TX
Summary
Accomplished Shop Owner and Operations Manager with a proven track record at Stacy’s Dog Grooming and Letha’s Pet Styling. Expert in business operations and pricing strategy, I've successfully led teams to enhance customer satisfaction and streamline processes. Skilled in networking and fostering partnerships, my leadership has consistently driven company growth and team development.
Overview
16
16
years of professional experience
Work History
Shop Owner
Stacy’s Dog Grooming
10.2014 - Current
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Empowered team members through effective coaching.
- Coached, counseled and disciplined employees.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manager of Operations
Letha’s Pet Styling
10.2008 - 11.2013
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
GED - Basics
La Porte Highschool
La Porte, TXPet Stylist - Dog Grooming
Petsmart Grooming School
Houston, TX07.2006
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Store maintenance
Timeline
Shop Owner
Stacy’s Dog Grooming
10.2014 - Current
Manager of Operations
Letha’s Pet Styling
10.2008 - 11.2013
GED - Basics
La Porte Highschool
Pet Stylist - Dog Grooming
Petsmart Grooming School
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