Stacy Pelton
Greenwood,IN
Summary
Accomplished Medical Assistant and Patient Service Representative at Community Health Network, adept in HIPAA compliance and patient scheduling. Demonstrated excellence in providing patient-focused care and exceptional customer service, enhancing clinic trust. Skilled in clinical documentation and data entry, leveraging medical terminology knowledge for improved patient outcomes.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Community Health Network
Patient Service Representative
Community Health Network
Indianapolis, IN
06.2005 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Technical Career Diploma - Medical Assistant
PCI
Indianapolis, IN05.2005
High School Diploma -
Greenwood High School
Greenwood, IN06.1997
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
Timeline
Patient Service Representative
Community Health Network
06.2005 - Current
Medical Assistant
Community Health Network
Technical Career Diploma - Medical Assistant
PCI
High School Diploma -
Greenwood High School