STACY RAMOS
Arlington,TX
Summary
As a recent Bilingual customer service Representative, I’m also a Passionate and a dynamic Medical professional with a commitment to serving others through best practices and superior care. Adept in planning and implementing appropriate and powerful patient care plans, leading to optimal health and wellness.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum Services
Sarasota, FL
07.2024 - 10.2024
- Assisted in developing questionnaires based on research objectives and target population requirements.
- Conducted telephone surveys to obtain demographic information from respondents.
- Developed interview questions to ensure accuracy of survey results.
- Contacted consumers from prepared list to conduct interviews to obtain information.
Customer Service/Warehouse Associate
Amazon
Dallas, TX
06.2021 - 12.2021
- Answered daily phone calls to resolve customer issues.
- Educated clients on how to conduct transactions with convenient online solutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
Unemployment Claims Specialist
The New Jersey Department of Labor
Arlington, TX
01.2021 - 06.2021
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Called applicants to set up appointments and explain benefits processes.
Education
Medical Assisting - undefined
Legacy Healthcare Careers
North Richland Hills, TX02.2022
High School Diploma - undefined
Texas Success Academy
Arlington, TX01.2019
Skills
- Bilingual Customer service Representative
- Inbound/outbound calling, strong communication interpersonal skills while multitasking
- As a Medical Assistant/Phlebotomy
- Monitored periodically and recorded the patient's vital signs, test results, and other information for proper documentation while asserting strict confidentiality
Timeline
Customer Service Representative
Spectrum Services
07.2024 - 10.2024
Customer Service/Warehouse Associate
Amazon
06.2021 - 12.2021
Unemployment Claims Specialist
The New Jersey Department of Labor
01.2021 - 06.2021
Medical Assisting - undefined
Legacy Healthcare Careers
High School Diploma - undefined
Texas Success Academy