Stacy Reeves
Chesterton,IN
Summary
Dynamic and detail-oriented professional with experience as a Dispatcher at Allied Universal Security Services. Proven ability to manage high-stress situations while optimizing route efficiency. Skilled in data entry and customer service, with a strong focus on problem-solving and effective communication. Committed to enhancing operational workflows and ensuring compliance with safety protocols.
Overview
20
20
years of professional experience
Work History
Dispatcher
Allied Universal Security Services
03.2025 - 09.2025
- Assisted in coordinating transportation schedules to optimize route efficiency.
- Maintained accurate logs of dispatch activities and communications.
- Adapted quickly to changes in scheduling or emergency situations.
- Learned safety protocols and compliance regulations related to transportation operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
03.2006 - 05.2025
- Responded rapidly to emergency calls, providing critical patient care and stabilizing conditions.
- Administered basic life support techniques, including CPR and oxygen therapy, to patients in distress.
- Collaborated with medical personnel to ensure seamless patient handoff during transport to healthcare facilities.
- Maintained equipment and supplies, ensuring readiness for emergency response situations at all times.
- Documented patient assessments and care provided accurately in compliance with protocols and regulations.
- Trained new EMT staff on operational procedures and safety protocols to enhance team effectiveness.
- Participated in community outreach programs, educating the public on emergency preparedness and first aid techniques.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
Education
Basic
Morgan Township
Valparaiso, IN06.2004
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Updating logs
Timeline
Dispatcher
Allied Universal Security Services
03.2025 - 09.2025
EMT-Basic
Superior Air-Ground Ambulance Service Inc.
03.2006 - 05.2025
Basic
Morgan Township