Stacy Rios
Mansfield,TX
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Texas Roadhouse, enhancing guest experiences and resolving complaints effectively. Skilled in cash handling and guest engagement, I contributed to team efforts that significantly improved customer satisfaction. My ability to train new hires and manage multiple payment methods stands out as a testament to my versatility and dedication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
10.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
La Ventana
01.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor Of Education - Bilingual Education
Tarrant County College
Arlington, TXMartin High School
Arlington, TX05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
La Ventana
01.2024 - 11.2024
Server
Texas Roadhouse
10.2022 - Current
Bachelor Of Education - Bilingual Education
Tarrant County College
Martin High School
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