Detail-oriented Guest Advocate with exceptional communication skills and a strong focus on understanding customer needs. Committed to enhancing guest satisfaction through effective problem resolution and positive relationship building.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Advocate
Bingo General Merchandise
Los Angeles, CA
06.2024 - 12.2025
Assisted customers in locating products and provided knowledgeable recommendations.
Processed transactions efficiently while maintaining accurate cash handling procedures.
Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Maintained organized product displays to improve shopping experience and accessibility.
Collaborated with team members to ensure smooth store operations during peak hours.
Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Education
Ramona Convent Secondary School
Alhambra, CA
05-2026
Skills
Stress tolerance
Guest relations
First aid training
Language proficiency
Work prioritization
Understanding customer needs
Exceptional communication
Certification
Adult and Pediatric First Aid/CPR/AED, American Red Cross - 1/8/2026 - 1/8/2028