Stacy Romero
St. Cloud
Summary
I am polite and professional in applying strong communication and problem resolution skills to each customer issue. I have a solid history of surpassing productivity and quality targets in high-volume settings. Also, I am skillful in building long-lasting, loyal customer relationships. I am a detail-oriented team player with strong organizational and leadership skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
The UPS Store
03.2023 - Current
- Process returns, notary, fax, scan documents, customer service, shipping labels, pack boxes, restocking, inbound/ outbound calls, etc..
Title clerk
Orange Auto Tag Agency
06.2021 - 03.2023
- Processed title work while following state rules and regulations, receptionist, greeter, data entry, make tags and registrations, fax documents, make inbound/ outbound calls, leave voicemails, cashier, etc.
Business office associate
Carmax
06.2018 - 06.2021
- Faxed documents, make inbound/ outbound calls to banks and customers, greeter, data entry, leave voicemails, explain and sign loan documents, titles, cashier, auction, submit DMV documents, make tags and registrations, deliver vehicles to customer's homes, resolve customer service issues, etc.
Clinical specialist
University of Florida Center for Quality Management (UF CQM)
07.2016 - 06.2018
- Call Medicare patients regarding their medications along side pharmacist, offer resources, update their information, fax doctors' offices, inbound/ outbound calls, data entry, etc.
Education
B.A. in Health Science -
University of Central Florida
Orlando, FL12.2024
AA in General Studies -
Valencia Community College
Kissimmee, FL04.2020
High School Diploma -
Professional And Technical High School
Kissimmee, FL05.2016
Skills
- Adaptability
- Attention to Detail
- Bilingual (English/Spanish)
- Cash Handling
- Customer Service
- Computer Skills
- Clinical Research
- Complex Problem-Solving
- Clinical Documentation
- Data Entry
- Decision-Making
- HIPAA Regulations
Certification
- Notary Public
- Pharmacy Technician certificate of completion
Leaderships
- Business Office lead at Carmax
- Vice president of National Technical Honors Society (NTHS)
- Treasure of the senior class
- Team building
Timeline
Associate
The UPS Store
03.2023 - Current
Title clerk
Orange Auto Tag Agency
06.2021 - 03.2023
Business office associate
Carmax
06.2018 - 06.2021
Clinical specialist
University of Florida Center for Quality Management (UF CQM)
07.2016 - 06.2018
B.A. in Health Science -
University of Central Florida
AA in General Studies -
Valencia Community College
High School Diploma -
Professional And Technical High School
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