Stacy Royalty
Summary
With 18 years of diverse experience in the hospitality industry, I bring a wealth of expertise to the table, having seamlessly navigated through various on-property roles. My career journey has been marked by successful collaborations with numerous management companies and ownership groups, contributing to the successful launch of three hotels as an opening General Manager, while also lending my expertise to several other openings and task force roles. Driven by a deep-rooted passion for hospitality, I've honed my skills to become a reliable and results-oriented professional. My leadership style is characterized by fostering positive work cultures that yield tangible outcomes, including enhanced staff retention rates, robust financial growth, and active community engagement. Overall, I am a hands-on leader that manages with her head and leads with her heart.
Overview
11
11
years of professional experience
Work History
Dual GM, Hampton + Home2 + Starbucks (Opening GM)
Noble Investment Group LLC
01.2019 - Current
- Opened property under Liberty Group Hotels ownership/management. Successfully transitioned to new ownership/management in July 2021. Currently owned by Noble Investment and managed by McKibbon Hospitality.
- Overseeing all department heads, 60-70 employees, revenue management, sales & marketing efforts, and the overall success of the hotel as measured by financial performance, employee satisfaction, and positive SALT scores.
- Overseeing the attached Starbucks as a certified Corporate Starbucks Manager
- Oversaw all aspects of opening a unique dual branded hotel including construction, project management, budgeting, human resources, and brand compliance
- Led on site human resources processes including interviewing, hiring, onboarding, and training for 60-70 employees
- Analyze market data, local trends, and sales efforts to develop pricing strategy and financial planning
- Led coordination efforts between construction, architecture, FF&E installers, the Corporate Office, and Hilton
- Worked along side Hilton to enhance brand standards for the dual branded concept.
General Manager, Hampton Inn & Home 2 Suites (Opening GM)
Excel Group
09.2017 - 01.2019
- Owned by Excel Group. Experienced 3 management company changes during my tenure gaining valuable exposure with OTO Development, Real Hospitality Group, and Island Hospitality.
- Work directly with revenue manager and sales in GRO and R & I to develop profitable strategies and increase RevPAR index in a difficult market.
- Work with Sales team to increase community involvement in order to improve client list.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Actively engage in all aspects of the hotel daily business including guest relations, employee relations, training, and Quality Assurance Improvement Planning.
- Utilize and interpret STR reporting, Demand 360, and rate shop reports to maximize RGI
- Facilitate training of all departments at hotel.
- Prepare weekly, bi-monthly, and monthly GM reports
General Manager, Hampton Inn & Suites
Good Hospitality Services
05.2016 - 09.2017
- Acted as Task Force GM of Laporte Hampton Inn while maintaining my main property.
- Work directly with revenue manager of sales in GRO and R & I to develop profitable strategies.
- Develop relationships within the chamber and community businesses leading to LNR contracts.
- Exhibit extreme Hamptonality leading to a desired work culture that trickles down to a positive guest experience
- Took hotel from bottom 10% percentile to nearly the top 50% in service.
- Making financial decisions that find balance between maintaining the condition of the property and controlling expenses to stay profitable.
Operations Manager Hampton Inn
Good Hospitality Services
07.2013 - 05.2016
- Worked as an AGM at the Hampton Inn & Suites Petoskey Michigan for 1 year. Asked to join Task Force team while maintaining my job duties at current hotel
- Tasked forced at hotels all over Michigan, Indiana, and Florida. Assisted in opening of Home2 Suites Downtown Indianapolis (adaptive reuse) as well as a Springhill Suites Indiana.
- Promoted in 2014 to AGM of Hampton Inn & Suites Clearwater Central
- Assistant General Manager in overall operations of hotel while working on Task Force Assignments.
- Assisted and oversaw payroll, accounts receivable, budgeting, ordering, and leading various department heads.
- Exceeded company objectives by driving financial results and exceeding service and cleanliness scores.
- Worked directly with sales department, maintained staff morale, reduced guest relations/complaints, and developed efficient practices.
Education
Michigan State University
Skills
- Opening GM Experience
- Task Force GM Experience
- Positive relationships with Ownership/Management Companies
- Hotel Effectiveness
- M3 / Profit Sword
- Paradox
- Budget Planning
- Revenue Management
- Motivating personality
- Financial Management
- Sales & Marketing
- Excellent Communication
- Hilton Brand Expert
- Quality Assurance/Service Standards
Accomplishments
- 2023 McKibbon GM Circle of Excellence Award Winner
- 2023 Hilton GM Panelist discussing driving GSS
- Opened the first Dual Branded Hilton Hotel in Downtown Tampa. Worked alongside Hilton to improve Dual Branded openings and standards
- Requested to share my story by Hilton's Brand Ambassador, Charles Dozier.
- Opened the 249th Home2 Suites at the Sarasota Bradenton Airport
- 2017 GM Rookie of the Year Award for Good Hospitality
- 100% passed Quality Assurance inspections
- Ronald McDonald and Feeding Tampa Bay Volunteer.
Timeline
Dual GM, Hampton + Home2 + Starbucks (Opening GM)
Noble Investment Group LLC
01.2019 - Current
General Manager, Hampton Inn & Home 2 Suites (Opening GM)
Excel Group
09.2017 - 01.2019
General Manager, Hampton Inn & Suites
Good Hospitality Services
05.2016 - 09.2017
Operations Manager Hampton Inn
Good Hospitality Services
07.2013 - 05.2016
Michigan State University
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