Stacy Ruddy
Florence,AZ
Summary
Dynamic and results-driven professional with a proven track record at the USPS, excelling in customer service and problem-solving. Recognized for enhancing delivery accuracy and fostering teamwork, I effectively managed high-volume mail periods while maintaining meticulous records. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
USPS Mail Clerk
US Postal Service
Show Low, AZ
08.2023 - 10.2025
- Sorted incoming and outgoing mail according to established postal regulations.
- Operated mail processing equipment efficiently to ensure timely delivery.
- Assisted customers with inquiries and provided information about postal services.
- Maintained accurate records of mail transactions and deliveries.
- Implemented best practices for safety and security in mail handling processes.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
Contractor Mail Carrier
Sue Maybuey
Florence, AZ
07.2020 - 08.2024
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Managed daily delivery schedules to optimize route efficiency and minimize delays.
- Maintained accurate records of deliveries, pickups, and service requests for operational transparency.
- Assisted in training new team members on postal regulations and delivery best practices.
- Monitored vehicle performance and conducted routine maintenance checks to ensure safe operations.
- Resolved customer inquiries regarding mail services, demonstrating strong communication skills and problem-solving abilities.
- Implemented best practices in package handling to improve delivery accuracy and reduce errors.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
General Service RV Park
Sundance 55 Plus
Casa Grande, AZ
11.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front of House Wait Staff Member
Cattlemens Steak House & Lounge
Show Low, AZ
02.2013 - 11.2018
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Managed communication between kitchen and dining staff to ensure timely order delivery.
- Trained new staff on restaurant protocols and customer service best practices.
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Assisted in inventory management, tracking supplies for optimal stock levels.
- Resolved guest complaints effectively, fostering a positive dining atmosphere.
- Implemented upselling techniques to enhance revenue from food and beverage sales.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or addons.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
- Cultivated relationships with local vendors or suppliers to maintain inventory levels appropriate for anticipated demand.
- Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.
Restaurant Manager
Maverick Corral
Pinetop-Lakeside, AZ
01.2010 - 02.2013
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining adequate coverage.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Developed and enforced operational policies, improving workflow efficiency and compliance with health regulations.
- Monitored inventory levels, coordinating with suppliers to ensure timely stock replenishment and minimize waste.
- Analyzed customer feedback, identifying opportunities for menu improvements and elevating dining experiences.
- Led initiatives to enhance employee engagement, fostering a positive work environment and reducing turnover rates.
- Collaborated with marketing teams to create promotional campaigns, driving increased foot traffic and revenue growth.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
High School Diploma -
Coolidge High School
Coolidge, AZ06-1977
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
I was referred by Alicia Foust
I enjoy camping, picnics, & I love my dog
Timeline
USPS Mail Clerk
US Postal Service
08.2023 - 10.2025
Contractor Mail Carrier
Sue Maybuey
07.2020 - 08.2024
General Service RV Park
Sundance 55 Plus
11.2018 - 06.2020
Front of House Wait Staff Member
Cattlemens Steak House & Lounge
02.2013 - 11.2018
Restaurant Manager
Maverick Corral
01.2010 - 02.2013
High School Diploma -
Coolidge High School