Stacy Pierce
Phoenix,AZ
Summary
Operations and program leader with 20+ years of experience managing complex, cross functional initiatives across events, marketing, and client operations. Skilled in coordinating multiple stakeholders, vendors, and teams to deliver high quality outcomes on time and within budget. Known for strong communication, problem solving, and the ability to manage competing priorities in fast paced, high pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager, Marketing & Advertising
Inizio Evoke (Remote) | Feb 2021 – Present
Phoenix, AZ
02.2021 - Current
- Manage multiple concurrent projects, ensuring alignment across cross-functional teams including marketing, creative, production, and operations
- Develop and maintain timelines, approvals, and deliverables to ensure on-time and accurate execution
- Serve as a key point of coordination between internal teams and ensuring clear communication and alignment
- Identify risks, gaps, and process inefficiencies, proactively addressing issues to maintain smooth execution
- Support highly structured, compliance-driven programs requiring strong attention to detail and documentation
- Recognized for managing high-volume workloads and stepping in to resolve issues quickly and effectively
Operations Manager
Destinations by Design
Las Vegas, NV
10.2017 - 03.2020
- Led end-to-end execution of large-scale, workstreams programs (corporate events), managing logistics, vendors, budgets, and timelines
- Coordinated across multiple teams and external partners to ensure seamless delivery and high-quality outcomes
- Managed program scope, timelines, and deliverables while balancing competing priorities
- Identified and resolved operational challenges in real time, ensuring minimal disruption to execution
- Served as primary point of contact for clients and internal stakeholders, aligning expectations and execution plans
- Contributed to $7M+ in revenue and generated $2.7M in additional revenue through program enhancements
Senior Event Manager
Special Event Management (SEMLV)
Las Vegas, NV
05.2011 - 10.2017
- Managed complex, production heavy programs involving multiple vendors, and operational components
- Oversaw logistics, timelines, A/V production, and on-site execution for high-profile events
- Coordinated cross-functional teams to ensure alignment and successful delivery
- Addressed real-time challenges and escalations, maintaining program continuity and client satisfaction
- Built strong stakeholder relationships, resulting in repeat business and long term partnerships
Manager
Caesars Palace
Las Vegas, NV
05.2007 - 05.2011
- Directed daily operations to enhance guest experience and service quality.
- Implemented training programs to develop team skills and improve performance.
- Streamlined processes to increase efficiency across various departments.
- Coordinated cross-functional teams to achieve operational goals and align strategies.
- Managed budgeting and resource allocation for optimal operational effectiveness.
- Analyzed guest feedback to drive improvements in service delivery standards.
Education
Bachelor of Science - Communications
University of Phoenix
Tempe, AZ12-2021
Associate of Science - Business Communication
Hudson Valley Community College
Troy, NY06-2000
Skills
Program & Project Management Cross-Functional Coordination Operational Execution
Stakeholder Communication Process Improvement Vendor Management
Timeline & Risk Management Budget Oversight Problem Solving
Client Experience High-Volume Workload Management
Certification
- Certified Event Design & Production - UNLV
- Certified Conference Management – UNLV
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Operations Manager, Marketing & Advertising
Inizio Evoke (Remote) | Feb 2021 – Present
02.2021 - Current
Operations Manager
Destinations by Design
10.2017 - 03.2020
Senior Event Manager
Special Event Management (SEMLV)
05.2011 - 10.2017
Manager
Caesars Palace
05.2007 - 05.2011
Bachelor of Science - Communications
University of Phoenix
Associate of Science - Business Communication
Hudson Valley Community College