Stacy Swaney
St. Louis
Summary
Results-driven professional with a strong background in team leadership and employee coaching. Known for fostering positive workplace culture and implementing effective training programs that enhance customer service and operational excellence.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Operating Partner
Panera Bread
St Louis, MO
08.2023 - Current
- Oversaw daily operations to ensure optimal service delivery and adherence to company standards.
- Mentored team members on best practices for food safety and customer engagement.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Recruited and hired qualified candidates to fill vacancies.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
Panera Bread
St Louis, MO
10.2020 - 08.2023
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving employee engagement and performance consistency.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste significantly.
- Facilitated team meetings to drive communication and foster a culture of collaboration among departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assistant Manager
Panera Bread
St Louis, MO
10.2015 - 08.2020
- Supervised daily operations, ensuring adherence to company standards and policies.
- Led staff training programs, enhancing team efficiency and service quality.
- Developed strategies to improve customer satisfaction scores through targeted initiatives.
- Managed scheduling and labor allocation, optimizing workforce productivity during peak hours.
- Implemented operational improvements that streamlined processes and reduced wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Shift Supervisor
Panera Bread
St Louis, MO
10.2014 - 10.2015
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored new team members on operational procedures and customer service standards.
- Collaborated with management to identify process improvements that increased operational efficiency.
- Enforced health and safety regulations, maintaining a clean and safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Team Member
Panera Bread
St Louis, MO
10.2008 - 08.2014
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared food items according to recipes and safety standards, maintaining high quality and presentation.
- Operated cash register efficiently, handling transactions accurately and managing customer inquiries.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
- Trained new team members on operational procedures and best practices for customer engagement.
- Implemented cleanliness standards throughout dining area and kitchen, promoting hygiene and safety compliance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Kirkwood High School
Kirkwood, Mo06-1996
Skills
- Operational excellence
- Training and coaching
- Team development
- Facilities management
- Recruitment and hiring
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
Certification
ServSafe Certified
Timeline
Operating Partner
Panera Bread
08.2023 - Current
General Manager
Panera Bread
10.2020 - 08.2023
Assistant Manager
Panera Bread
10.2015 - 08.2020
Shift Supervisor
Panera Bread
10.2014 - 10.2015
Team Member
Panera Bread
10.2008 - 08.2014
High School Diploma -
Kirkwood High School