Stacy Taylor
Apopka,FL
Summary
Energetically advanced customer engagement and loyalty at Publix Employees Federal Credit Union, leveraging assertiveness and problem-solving skills to enhance member experiences and resolve issues. Managed resources at Publix Super Markets Inc, leading teams to exceed productivity goals. Proven reliability and teamwork abilities underscore a track record of fostering trust and maximizing profitability.
Overview
32
32
years of professional experience
Work History
Member Advocate
Publix Employees Federal Credit Union
2017.03 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Educated members on available resources and services, increasing their engagement with the organization.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
Customer Service Manager
Publix Super Markets Inc
1992.12 - 2014.09
- Controlled resources and assets for department activities to comply with industry standards.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Labelle High School
Labelle, FL06.1992
Skills
- Assertiveness
- Phone and Email Etiquette
- Teamwork and Collaboration
- Attention to Detail
- Organization and Time Management
- Self Motivation
- Reliability
- Customer Service
- Problem-Solving
Timeline
Member Advocate
Publix Employees Federal Credit Union
2017.03 - Current
Customer Service Manager
Publix Super Markets Inc
1992.12 - 2014.09
High School Diploma -
Labelle High School
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