Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Taylor

Apopka,FL

Summary

Energetically advanced customer engagement and loyalty at Publix Employees Federal Credit Union, leveraging assertiveness and problem-solving skills to enhance member experiences and resolve issues. Managed resources at Publix Super Markets Inc, leading teams to exceed productivity goals. Proven reliability and teamwork abilities underscore a track record of fostering trust and maximizing profitability.

Overview

32
32
years of professional experience

Work History

Member Advocate

Publix Employees Federal Credit Union
03.2017 - Current
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication.
  • Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
  • Educated members on available resources and services, increasing their engagement with the organization.
  • Developed strong relationships with members, fostering trust and loyalty to the organization.
  • Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.

Customer Service Manager

Publix Super Markets Inc
12.1992 - 09.2014
  • Controlled resources and assets for department activities to comply with industry standards.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma -

Labelle High School
Labelle, FL
06.1992

Skills

  • Assertiveness
  • Phone and Email Etiquette
  • Teamwork and Collaboration
  • Attention to Detail
  • Organization and Time Management
  • Self Motivation
  • Reliability
  • Customer Service
  • Problem-Solving

Timeline

Member Advocate

Publix Employees Federal Credit Union
03.2017 - Current

Customer Service Manager

Publix Super Markets Inc
12.1992 - 09.2014

High School Diploma -

Labelle High School
Stacy Taylor