Stacy Torres
Midland
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
9
9
years of professional experience
Work History
Shift Leader
Churches Chicken
Midland, TX
02.2026 - Current
- Coordinated shift scheduling to optimize workforce efficiency and maintain service levels.
- Addressed customer inquiries and resolved issues to maintain high satisfaction ratings.
- Led team meetings to communicate objectives and align staff with company goals.
- Analyzed performance metrics to identify trends and drive strategic operational adjustments.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Retail Sales Associate
Ollie’s Bargain Outlet
Midland, Texas
07.2025 - 11.2025
- Used upselling and cross-selling techniques to boost average transaction size and help the store meet.
- Delivered exceptional customer service, consistently maintaining high customer satisfaction ratings.
- Handle complaints, and provide appropriate solutions for customers, and follow up to resolve any issues.
- Operated POS system, processed returns and exchanges, and accurately handled cash transactions with 100% drawer accuracy.
- Assisted with inventory control, including stock checks, receiving shipments, and correcting SKU discrepancies.
- Maintained a clean and well organized store.
- Assisted in building and opening a new store from the ground up, including inventory setup, merchandising, and operational readiness.
Child Care Worker
Las Vegas, NV-Midland, TX
Las Vegas, NV
01.2020 - 07.2025
- Planned and implemented activities to meet the physical, emotional, intellectual, and social needs of the children in the program.
- Provided adequate equipment and activities.
- Ensured equipment and the facility are clean, well maintained, and safe always.
- Developed daily activity plans that were culturally and age appropriate.
- Organized and participated in recreational indoor and outdoor activities, such as games.
Shift Leader
Dunkin’ Donuts
Las Vegas, NV
04.2019 - 12.2019
- Detail-oriented maintaining clean, safe, and welcoming environments.
- Skilled in deep cleaning, sanitization, organization, and time management.
- Ran commercial establishment and make sure high-quality food and drinks are delivered to customers.
- Delivered exceptional customer service.
- Trained and mentored new team members on operational procedures and best practices.
- Supervised daily operations, ensuring adherence to company standards and safety protocols.
- Monitored inventory levels, conducting regular audits to prevent stock shortages.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Maintained accurate cash drawer and balanced end-of-shift reports.
Cashier/Drive Thru
Taco Bell
Las Vegas, NV
07.2017 - 11.2018
- Ran commercial establishment and make sure high-quality food and drinks are delivered to customers.
- Restocked, cleaned, and organized all surroundings.
- Taking record and handing daily income/cash for the company.
- Delivered exceptional customer service.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV06-2010
Skills
- Computer skills
- Microsoft/ Excel/Google
- Reliable
- Strong Work Ethic
- Customer Service Expert (7 years)
- POS systems (5 years)
- Call Center Experience
- Marketing
- Inventory control
- Hospitality
- Host/ Hostess Experience
- Cleaning and Organizational Skills (7 years)
- Time management
- Cashier/Cash Handling (7 years)
- Basic Math
- Team leadership
- Problem-solving
- Positive attitude
- Cash handling
LANGUAGES
English
Basic Spanish
Timeline
Shift Leader
Churches Chicken
02.2026 - Current
Retail Sales Associate
Ollie’s Bargain Outlet
07.2025 - 11.2025
Child Care Worker
Las Vegas, NV-Midland, TX
01.2020 - 07.2025
Shift Leader
Dunkin’ Donuts
04.2019 - 12.2019
Cashier/Drive Thru
Taco Bell
07.2017 - 11.2018
High School Diploma -
Del Sol High School