Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
background-images

Stacy Tweedie

New Bedford,MA

Summary

Dynamic Customer Service Manager with a proven track record at Old Navy, excelling in problem-solving and customer satisfaction. Successfully reduced complaints by implementing effective solutions and training associates in performance-oriented strategies. Skilled in Microsoft Office Suite, fostering a collaborative team environment that prioritizes customer loyalty and service excellence.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Old Navy
10.2000 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Highschool Diploma - Early Learning And Child Care

New Bedford High School
New Bedford, MA
06.1992

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Accomplishments

Volunteer for the National Multiple Sclerosis Society from 1997 to current year


Volunteer for Relay for Life breastcancer in Providence Rhode Island from 2014 to current


Timeline

Customer Service Manager

Old Navy
10.2000 - Current

Highschool Diploma - Early Learning And Child Care

New Bedford High School

Similar Profiles

CREATE PROFILE