Stacy Vian
Big Bear,CA
Summary
Driven professional with a proven track record of enhancing customer satisfaction and loyalty across roles at UPS, Albertsons, and Target. Skilled in efficient route planning and positive customer interactions, showcasing a blend of excellent navigation (valid driver's license) and superior customer service skills. Achieved significant improvements in delivery accuracy and client relations, demonstrating effective teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Merchandiser
Target
San Diego, CA
10.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Cashier
Albertsons
San Diego, CA
02.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Lead Sales Associate
DM Shapewear
San Diego, CA
01.2021 - 11.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Delivery Driver
UPS
Lakeside, CA
09.2020 - 01.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Education
Business Administration
PCC
Pasadena, CAFamily Law
GCC
Glendale, CADiploma -
CVHS
La Crescenta, CA06.1985
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Computer proficiency
Timeline
Merchandiser
Target
10.2022 - Current
Cashier
Albertsons
02.2021 - 09.2022
Lead Sales Associate
DM Shapewear
01.2021 - 11.2021
Delivery Driver
UPS
09.2020 - 01.2021
Business Administration
PCC
Family Law
GCC
Diploma -
CVHS