Jill Autry

• Built product displays and placed appropriate signage for merchandise.
• Assisted customers with locating desired items within store locations.
• Maintained a clean and organized work environment at all times.
• Organized displays according to company standards and specifications.

• Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
• Responded to customer inquiries and problems to promote great service.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Developed appropriate quotes based on risk information.
• Performed administrative tasks such as preparing invoices, updating records.

Fostered strong customer relationships to boost satisfaction and loyalty.

• Resolved customer complaints swiftly, escalating issues when necessary.
• Assisted in recruitment efforts by conducting interviews and selecting suitable candidates.
• Monitored inventory levels, placing orders to maintain adequate stock.
• Identified effective solutions to minimize operational issues and resolve problems quickly.
• Directed staff performance, ensuring adherence to organizational standards.

• Executed data entry tasks across multiple computer systems with accuracy and efficiency.
• Answered incoming phone calls, directing them to relevant personnel.
• Greeted visitors, assessed needs, and directed them accordingly.
• Delivered customer service by addressing inquiries and resolving issues promptly.

• Established sustainable trust-based relationships through open communication with customers.
• Responded to customer inquiries via phone and email efficiently.
• Updated databases with new and modified customer information regularly.