Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Stacy West Ritchey

Radford,VA

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeServerRemote customer service Call Center Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Radford, VABlacksburg, VA
Open to relocation: Yes

Minimum Desired Compensation

$17/hr

Important To Me

Flexible work hoursWork from home optionCareer advancementPaid time off

Summary

Dedicated Customer Service specialist providing skills to prioritize and multi-task in a fast-paced environment. Successfully work as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I require little to no supervision as I am driven, believe in working hard, a fast learner, and am competitive. School has taught me how to actively listen and solve problems, understanding the importance of communication but also the psychology behind different personalities. I am able to relate to people and truly care about people and treat them as I would want to be treated.

Overview

29
29
years of professional experience

Work History

Sales Associate

KH Tobacco and Vape
04.2026 - Current
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
  • Maintained inventory accuracy through regular stock assessments and organized displays.
  • Executed sales promotions, enhancing product visibility and customer engagement.

Server, Concierge

English Meadows Assisted Living
10.2023 - 05.2026
  • Delivered exceptional dining experiences to residents, ensuring comfort and satisfaction.
  • Collaborated with kitchen staff to synchronize meal service and maintain quality standards.
  • Greeting visitors, maintaining visitor log, resident log, and general directions.
  • Working with dementia patients and reporting any changes in behaviors.

Server, Hostess, Bartender

Ollie Cat Cafe
08.2022 - 10.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Increased sales by 10%.

Customer Service Specialist

Stauer Jewelry
06.2021 - 12.2021
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
    • Resolved concerns with products or services to help with retention and drive sales.

Licensed Benefits Coordinator

Symmetry Finance
12.2020 - 05.2021
    • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
    • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
    • Observed strict procedures to maintain data and plan participant confidentiality.
    • Coordinated submission and processing of life insurance claims.
    • Expedited benefit delivery by establishing working relationships with benefit providers.

Mortgage Loan Officer, Manager, Processor, Closer

Alcova, Mercantile Mortgage, New Century, Advanta
08.1997 - 09.2014
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated them to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log the status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy-to-understand language.
  • Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Compiled closing packages for drafting and presentation accuracy.

Education

Bachelor of Science - Criminal Justice-Human Services

Colorado Technical University
Colorado Springs, CO
05.2024

Skills

Customer Account Management

Upselling Products and Services

Issue and Complaint Resolution

Responding to Difficult Customers

POS Systems and Ordering Platforms

Customer Retention Strategies

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Courteous with Strong Service Mindset

Upbeat and Positive Personality

Understanding Customer needs

Patient and Empathetic

Excellent Attention to Detail

Skilled in Microsoft Office

Timeline

Sales Associate

KH Tobacco and Vape
04.2026 - Current

Server, Concierge

English Meadows Assisted Living
10.2023 - 05.2026

Server, Hostess, Bartender

Ollie Cat Cafe
08.2022 - 10.2022

Customer Service Specialist

Stauer Jewelry
06.2021 - 12.2021

Licensed Benefits Coordinator

Symmetry Finance
12.2020 - 05.2021

Mortgage Loan Officer, Manager, Processor, Closer

Alcova, Mercantile Mortgage, New Century, Advanta
08.1997 - 09.2014

Bachelor of Science - Criminal Justice-Human Services

Colorado Technical University

Similar Profiles

CREATE PROFILE