Stacy Pickett
Chinquapin,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Goshen Medical Center
Beulaville, North Carolina
05.2023 - Current
- Communicated with patients with compassion while keeping medical information private.
- Managed daily patient referrals daily through multi-line telephone system.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Provided excellent customer service to both internal and external customers.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Ensured compliance with HIPAA regulations when handling patient information.
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
Activities Assistant
Adam’s Farm Living and Rehab
Jamestown, North Carolina
11.2018 - 03.2023
- Helped participants enjoy activities while ensuring adherence to protocol.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Maintained records of all activity participation.
- Maintained adequate supplies to meet activities needs.
- Provided one-on-one assistance with activities for those who needed it.
- Documented progress notes regarding participant's involvement in recreational programming.
- Communicated regularly with family members about their loved ones' progress in recreational programming.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Assisted with transportation arrangements for offsite activities when required.
- Respected cultural diversity when interacting with individuals from different backgrounds.
Education
Medical Assistant
American Allied Health
07-2024
Medical Office Administrations
Ashworth College
Norcross, GA06-2021
Certified Nursing Assistant
Vance-Granville Community College
Henderson, NC11-1992
Skills
- Notetaking and documentation
- Multi-line phone proficiency
- Multi-line telephone operation
- Insurance precertification processes
- MS office expertise
- Appointment reminders
- Accurate documentation
- Patient scheduling
- Scheduling software
- Healthcare systems
- Insurance verification
- Referring physician communication
- Pre-authorizations
- Medical terminology
- Diagnostic appointments
- Google suite proficiency
- Organizational growth
- Referral tracking
- Outbound calls
- HIPAA regulations
- Appointment scheduling
- Electronic patient charts
- Record preparation
- Medical terminology knowledge
Languages
English
Professional
Timeline
Referral Coordinator
Goshen Medical Center
05.2023 - Current
Activities Assistant
Adam’s Farm Living and Rehab
11.2018 - 03.2023
Medical Assistant
American Allied Health
Medical Office Administrations
Ashworth College
Certified Nursing Assistant
Vance-Granville Community College