Stacy C. Peña
Beaverton,OR
Summary
Detail-orientated accounting professional accomplished in taking on tasks within strict deadlines while prioritizing urgent needs and tasks. Highly skilled in error identification and correction. Dedicated to communication, integrity, and problem-solving.
Overview
16
16
years of professional experience
Work History
Membership Accounting Specialist
Providence Health Plan
10.2015 - Current
- Deescalated concerns regarding coverage eligibility
- Analyzed financial information and made proactive adjustments.
- Contacted customers to immediately find resolutions for escalated issues.
- Documented and implemented changes to policies.
- Processed and corrected accounting errors/payments.
- Trained new employees on company procedures and job navigation.
- Provided account information and resolved issues via email, webchat, and phone.
- Diminished outstanding debts by analyzing accounts for issues.
- Coached, trained, and delegated tasks to team members to meet specific department goals.
- Reviewed eligibility and reinstated policies based on department standards
Senior Collections Representative
Wells Fargo
10.2007 - 10.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Engaged in peer-to-peer mentoring
Skills
- Microsoft Word and Excel proficient
- Flexible to independent and collaborative work
- Management of strict deadlines
- Strategic Planning
- Interpersonal and Written Communication
- Regulatory Compliance
- Conflict Resolution
- Health Insurance Knowledge
Timeline
Membership Accounting Specialist
Providence Health Plan
10.2015 - Current
Senior Collections Representative
Wells Fargo
10.2007 - 10.2015
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